[Hiring] Verification Quality Control Specialist @Veriff

Role Description

Veriff is searching for a Verification Quality Control Specialist to join the Quality Operations Team! We are the humans behind the scenes, safeguarding online identities and stopping fraud. We provide reliable and confidential identity verification services to businesses worldwide.

As a Quality Control Specialist, you ensure that our verification processes consistently meet the highest quality standards. Your work plays a key role in keeping our operations efficient and trustworthy.

• Performing quality control checks to ensure verification processes meet established standards.
• Monitoring quality performance and identifying opportunities for improvement.
• Supporting team members and stakeholders with questions related to quality assurance processes.
• Analysing operational data to identify trends, risks, and improvement opportunities.
• Maintaining internal guidelines and improving QA tool-related processes.
• Documenting process updates and maintaining traceable change logs for compliance purposes.
• Creating structure around QA workflows, goals, and operational priorities.
• Contributing to projects that improve operational quality and efficiency.
• Sharing insights and learnings that help reduce risk, complexity, and operational challenges.

Qualifications

• Experience in quality control, customer support or similar roles.
• Strong attention to detail while making consistent decisions across a high volume of cases.
• Ability to stay focused and perform well in a fast-paced environment where priorities can shift quickly.
• Comfortable making decisions independently and confidently, even under time pressure.
• Work in a structured and methodical way while handling multiple tasks or priorities.
• Clear communication skills and ability to adapt communication style to different audiences.
• Driven, reliable, and takes ownership of work.
• Enjoy identifying opportunities to improve processes and raise quality standards.
• Proactive and willing to question or challenge processes when improvements can be made.
• Excellent written and spoken English.

Requirements

• Knowledgeable about the Verification product and Verification processes.

Benefits

• Flexibility to work from home based in Utah.
• Stock options that ensure your share in our success.
• Extra recharge days on top of your annual vacation.
• Extensive medical, dental, and vision insurance to ensure you’re feeling great physically and mentally.
• Learning and Development, and Health and Sports budget, which you are free to tailor to your own needs.
• Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary.

Company Description

We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing!

With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world.

We strive to be the benchmark for trust online, and we take pride in being a positive force.