[Hiring] TPA Claims Quality Assurance Senior Manager @Gallagher

Role Description

Primary job function is to improve and maintain claim quality throughout the company. Has overall responsibility for development of claim best practices, claim professional training, and compliance. Leads efforts in overall consistency of liability claim handling.

• New staff onboarding and training regarding claim handling practices and procedures;
• Developing internal best practices for claim handling and litigation management;
• Auditing all claims professionals on no less than semi-monthly basis;
• Leading weekly claims committee meetings;
• Conducting new employee training as well as monthly training seminars;
• Development and maintenance of internal audit tools and a claims professionals handbook;
• Provides mentorship for claims professional staff.

Qualifications

• Bachelor's degree;
• 9 years relevant claims handling experience;
• Proficiency in MS Office applications;
• Experience with related claims and business software.

Requirements

• Previous auditing experience;
• Extensive liability and workers compensation claims background;
• Strong process management skills.

Benefits

• Competitive compensation;
• Comprehensive benefits programs designed to support your well-being;
• Career development opportunities and ongoing learning;
• A collaborative, people-first culture with accessible leadership;
• The opportunity to do meaningful work with global reach and local impact.