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QA
Support Engineer
@DaCodes
[Hiring] Support Engineer @DaCodes
Mar 19, 2025 - DaCodes is hiring a remote Support Engineer. 💸 Salary: unspecified. 📍Location: Latin America (LATAM), USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are looking for a Support Engineer with at least 3 years of experience and a strong background in Quality Assurance to join our dynamic team. In this role the key responsibilities are troubleshooting technical issues, providing top-tier support to customers, and ensuring product quality through testing and validation.
- Provide technical support to customers by diagnosing and resolving software, application, and system issues.
- Investigate bugs, errors, and system failures, and work with the development team to implement fixes.
- Assist in QA testing, including functional, regression, and performance testing to ensure product stability.
- Develop and maintain technical documentation, including troubleshooting guides and FAQs.
- Monitor and analyze system performance to proactively identify potential issues.
- Collaborate with cross-functional teams to improve product reliability and customer experience.
- Ensure compliance with best practices in QA, support, and security protocols.
Qualifications
- 3+ years of experience in a technical support or QA role.
- Strong knowledge of QA methodologies, test planning, and debugging techniques.
- Hands-on experience with manual and automated testing.
- Proficiency in troubleshooting software, databases, APIs, and network-related issues.
- Experience with ticketing systems (e.g. Jira).
- Knowledge of scripting or automation tools is a plus.
- Strong communication skills and the ability to work in a fast-paced, customer-focused environment.
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
Requirements
- Familiarity with CI/CD pipelines and software development life cycles.
- Experience with cloud platforms like AWS, Azure, or Google Cloud.
- Knowledge of SQL and database management.
- Understanding of Agile methodologies.
Benefits
- Remote Work/Home Office
- Schedule: Aligned with your assigned work cell/project. (Based on the client’s time zone).
- Workdays: Monday to Friday.
- Legal Benefits (Applicable for Mexico).
- Official Holidays: As per your assigned work cell/project.
- Vacation Days: Day off on your birthday.
- Major Medical Insurance (Applicable for Mexico).
- Life Insurance (Applicable for Mexico).
- Virtual team-building events and interest groups.
- Meetups: Featuring guest speakers from leading companies, IT professionals, and prestigious universities.
- Constant feedback and performance tracking.
- Access to courses and certifications.
- Multicultural teams.
- English classes.
- Opportunities across our various business lines.
- Proudly certified as a Great Place to Work!
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| 📍 | Be aware of the location restriction for this remote position: Latin America (LATAM), USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
QA
QA
|
Salary
💸
unspecified
|
Remote
Location
Latin America (LATAM), USA
|
|
Job Type
unspecified
|
Posted
Mar 19, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Latin America (LATAM), USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
