[Hiring] Senior Test Specialist @emergiTEL

Role Description

Own the business-side User Acceptance Testing (UAT) cycle for Salesforce releases.

• Coordinate between business process teams, IT delivery teams, and business users serving as testers.
• Convert business requirements and process designs into practical test scenarios and scripts.
• Provide a clear go/no-go readiness recommendation for releases.
• Ensure complete test coverage, tester readiness, disciplined defect management, and timely reporting.

Key Responsibilities

• Test Scenario Design and Preparation
  • Translate business requirements, process designs, user stories, and acceptance criteria into end-to-end UAT scenarios and scripts.
  • Develop and maintain requirement-to-test traceability and identify coverage gaps.
  • Define required test data, user profiles, permission sets, and environment prerequisites.
  • Coordinate with IT to ensure testing environments are properly prepared and refreshed.
  • Maintain a reusable regression testing library across releases.
• Training and Enabling Testers
  • Identify and engage appropriate business testers across functions, regions, and business units.
  • Deliver tester onboarding and training on scenario execution, result documentation, defect logging, and testing tools.
  • Create job aids, quick reference guides, walkthrough materials, and recordings.
  • Conduct office hours and daily support sessions during UAT execution.
  • Ensure tester readiness and resolve testing blockers promptly.
• Managing the UAT Cycle
  • Develop and manage UAT plans, schedules, entry criteria, exit criteria, and escalation processes.
  • Assign test scenarios and monitor execution progress.
  • Rebalance testing assignments as required to maintain coverage and timelines.
  • Facilitate recurring status meetings with business stakeholders, IT teams, and release management.
  • Maintain current status, risk, issue, and decision logs.
  • Support stakeholder engagement to ensure testing commitments are met.
• Defect Management and Readiness Reporting
  • Review, validate, prioritize, and de-duplicate defects before submitting them to IT teams.
  • Coordinate defect resolution, retesting, and closure activities.
  • Differentiates between defects, process gaps, training issues, and enhancement requests.
  • Provide actionable reporting on test coverage, execution status, pass/fail rates, defects, and residual risks.
  • Deliver final UAT sign-off recommendations, including deployment conditions, workarounds, and deferred items.

Qualifications

• Hands-on experience coordinating User Acceptance Testing (UAT) for enterprise application releases.
• Experience with test scenario creation, execution tracking, defect triage, and reporting.
• Working knowledge of Salesforce, including standard objects, record types, profiles, permission sets, and sandbox environments.
• Ability to train and support non-technical business users.
• Experience developing training materials, job aids, and user support documentation.
• Strong communication, organization, stakeholder management, and coordination skills.

Vacancy Status

This is an active position currently open for hiring.

Use of Artificial Intelligence

No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team.

Equal Opportunity

emergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role.