[Hiring] Senior Software Quality Assurance Engineer @Blue Cross and Blue Shield of Louisiana

Role Description

Individuals within the Senior Software Quality Assurance Engineer role deliver automated solutions for software processes. Plans, organizes, coordinates and tracks testing activities to ensure the successful deployment of projects. Uses technical skills, expertise and application knowledge to support clients, developers and testers. Provides knowledge transfer and training to the test team as needed. Performs or participates in various types of testing and post implementation reviews as determined by the project. Helps to ensure continuous improvement in Quality Assurance processes.

• Identify opportunities for inserting more quality within software processes.
• Design and execute QA tests.
• Run tests for databases, systems, networks, applications, hardware and software.
• Identify bugs and quality issues in development, service or business processes.
• Collaborate with other business units to understand the business and ensure their quality needs are being met.

QA Engineers also interact with various development teams, project managers, internal and external customers, senior management, and external vendors. Members of this role understand how to create and execute functional testing so that they can support and enable key business processes. They must have an in-depth understanding of the business environment, and strong analytical and communication skills. Individuals must work well within a team environment. Accountable for complying with all laws and regulations associated with duties and responsibilities.

Qualifications

• Bachelor's in Computer Science, Information Systems, Business Management required or four years of related work experience can be used in lieu of a degree.
• 5 years of quality assurance related work experience which could include experience in the following areas:
• Professional systems or programming background.
• Database technologies and SQL required.
• Automated testing experience, including planning and conducting functional and performance testing, preferred.
• Testing web, client-server, infrastructure, business process, or mainframe applications, testing systems installation and maintenance, automated testing tools and QA methodologies, preferred.
• Experience with Microsoft TFS/ Azure DevOps, preferred.
• Experience on Epic Tapestry and Cheers, preferred.
• Must have demonstrated ability to analyze and solve logical problems such as those found in mathematics, statistics, etc.
• Certifications in software quality, or technical equivalent, preferred.

Requirements

• Work Complexity: Works on medium complex and cross-functional solutions. Works multiple projects as a team member.
• Business Requirements: Works with project team and BA to understand customer needs.
• Project/ Work Planning: Participates in or supports workstream planning process.
• Develop & Implement: Collects, analyzes, and shares test data to help business teams drive improvement in key business metrics, customer experience, and business results.
• Production Support: Leads the effort to troubleshoot defects and or enhancements to systems and software. Tracks performance and production issues. Escalates production issues as appropriate.
• Quality Assurance: Ensures the code and tests are within required quality standards. Manages the defect triage meeting.
• Training: May train users to create test scenarios and provide guidance in testing and to use that information correctly.
• Process, Policies & Standards: Adheres to process, policies, and standards. Ensures Enterprise QA standards and processes are maintained.
• Customer service: Keeps customer and project team informed about any quality issues.
• Research/Evaluation: Analyzes and tests new releases/versions of software. May participate in vendor evaluations.

Benefits

• We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities.
• Residency in or relocation to Louisiana is preferred for all positions.