[Hiring] Senior Quality Auditor @Aflac, Incorporated

Role Description

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way.

This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Microsoft Word: Intermediate
• Microsoft Excel: Intermediate
• Microsoft PowerPoint: Intermediate
• Ability to lead audits
• Ability to review audit results data and to perform root cause analysis
• Demonstrated proficiency in all auditor competencies identified in CQA Body of Knowledge
• Ability to perform cross functional audits
• Strong problem-solving, analytical, and teamwork/facilitating skills
• Ability to objectively review audit findings and business unit appeals and to make determinations on appeals
• Excellent interpersonal, communication, customer service, and telephone customer service skills to effectively interact with customers, executive management, and external business contacts
• Good comprehension, writing, and grammar skills
• Able to travel, as required

Qualifications

• Bachelor's Degree In Business Administration or a related field
• Two to four years of applicable work experience in auditing, quality, or process improvement
• Or an equivalent combination of education and experience

Requirements

• Certified Quality Auditor (CQA) certification (preferred)
• Experience with group insurance specifically leave and disability (preferred)
• Travel: Less than or equal to 10%

Principal Duties & Responsibilities

• Serves as a resource for less experienced team members using broad knowledge, experience, and accomplishments to assist in the attainment of department goals; trains new employees; conducts training or identifies staff training needs; provides support for complex, large, and/or critical situations; coordinates with the Quality Auditors regarding the direction received from supervisors and initiates work (e.g., assigning immediate tasks); answers questions on procedures, policies, instructions, and assists with resolution of more complex situations.
• Audits, monitors, coaches, and evaluates the quality of service provided by lower-level team members; leads calibration sessions and documents issues for review and follow-up; reviews, monitors status, and makes determinations for appeals submitted by respective business units; documents quality issues and performance measures for analyst and management review; gathers information to assist in the feedback and formal education process of individual employees.
• Reviews audit findings; assists with analyzing audit data before quality auditor sends report to business unit; performs ad hoc audits for business units, as requested; conducts root cause analysis; provides cause and mitigation plans to reduce errors.
• Identifies, documents, and updates administrative rules and provides information to communications teams for documenting procedures in accordance with established format and style guidelines; updates administrative rules as appropriate; communicates changes in administrative rules and impact on operational efficiency to divisional management; acts as subject matter expert (SME) in the development of business system rules or in the education of individual employees; participates in division/department initiatives.
• Works with management to develop and maintain efficient work processes; serves as a project team member or leader for initiatives within the department and/or division; monitors, documents, and tracks performance objectives and service-level data and reports trends/changes to management; develops appropriate document formats (e.g., reports, spreadsheets, graphs, and/or databases), as needed, to report findings.
• Reviews procedures/processes and recommends enhancements, as needed, to improve efficiency, turnaround time, productivity, and quality; coordinates the implementation of system modifications or training curriculum to correspond with process changes; recommends standard operating procedures and maintains department’s documentation of approved procedures.
• Performs research related to SOX and other regulatory requirements for external and internal audits and prepares audit responses.
• Leads audit initiatives.
• Facilitates Attribute Agreement Analysis (AAA) Calibration Sessions.
• Conducts audits and verifies service level agreements for external vendors/suppliers; works with vendor and business unit to provide recommendations related to errors found in audit; completes audit reports.
• Performs other related duties as required.

Benefits

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays
• Up to 20 days PTO to be used for any reason
• State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
• Compliance with all applicable leave laws, including sick and safe leave, and adoption and parental leave