[Hiring] Senior Quality Assurance Specialist @Gallagher

Role Description

Primarily focused on ensuring compliance of field offices with assigned client base service instructions and related service agreements.

• Conducting customized client audits
• Monitoring performance metrics
• Providing technical training
• Assisting branches in meeting client expectations
• Development of processes and procedures to ensure compliance with client, broker, and carrier expectations
• Trend analysis
• Delivering training
• Conducting both internal and external audits
• Preparation of monthly oversight reports
• Review of processes of branch handling to improve claim outcomes
• Client liaising in support of Account Management
• Coding, reserving, and specialized projects
• Participation and/or attendance in partnership meetings, client and broker meetings
• Individual support for branches and Resolution Managers

Qualifications

• Bachelor's degree
• 7 years relevant claims handling experience, with a focus on complex and litigated claims
• State licensing in multiple jurisdictions
• Proficiency in MS Office applications
• Related claims and business software experience

Requirements

• Previous auditing experience (preferred)
• Extensive liability claims background (preferred)
• Strong process management skills (preferred)

Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact