[Hiring] Senior Quality Assurance Analyst @LifeWorks

Role Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our QA team as a Sr Analyst and execute testing strategies that will contribute to the project success. With a customer-centric perspective, you'll apply best practices and quality assurance techniques while supporting the continuous improvement of testing processes. You'll develop comprehensive test scenarios, mentor junior QA resources, and serve as a reliable point of contact for quality-related decisions.

Successful candidates will excel in communication, prioritization, and analytical thinking. This position values individuals who can balance multiple testing priorities while maintaining strong collaborative relationships with stakeholders, developers, and business teams. You'll contribute to the evolution of testing excellence through hands-on expertise and peer support.

What you'll do:

• Testing & Quality Assurance
  • Communicate with Functional Leads, Business Analysts, Solution Designers, and Developers to define testing scope
  • Analyze technical documents to identify test scenarios and develop positive and negative test cases
  • Build and maintain test suite based on newly added or changes in existing functionalities with clear expected results and test data
  • Prioritize and execute test execution based on assigned priorities
  • Identify and assess impact of changes
• Leadership & Collaboration
  • Participate in test strategy and test plan definition
  • Support and peer-review tasks of other QA resources
  • Report testing progress to QA Leads and escalate risks affecting deadlines or quality
  • Propose solutions and improvements to optimize efficiency and reduce costs
  • Provide client support and training as required (possible travel involved)

Qualifications

• Minimum 5 years in QA, including 2 years in a senior role
• Demonstrate the ability to understand client needs and requirements from a quality assurance and testing perspective, ensuring solutions align with external customer expectations.

Requirements

• Curious, disciplined, and creative mindset
• Detail-oriented and analytical approach to problem-solving
• Clear and constructive communication with technical and non-technical stakeholders
• User-centric perspective with commitment to quality
• Ownership and accountability for deliverables

Preferred Qualifications

• Bilingual in French and English
• Experience in interface testing
• Knowledge or experience in pension plan administration
• Ability to travel to clients in Canada and the United States
• Intermediate knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.

Company Description

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.