[Hiring] Senior QA Lead @TapMango

Role Description

We need someone who can ensure our loyalty and ordering platform doesn't break when thousands of merchants are processing orders during the lunch rush.

You'll be in charge of quality strategy for complex workflows (ordering, payments, loyalty points), build automation that catches bugs before customers do, and make the call on whether we ship or hold based on real risk assessment.

You're the last line of defense between "it works on my machine" and production chaos. Every time a customer redeems points for a free burger or completes a $200 catering order, your testing strategy is what made sure it actually worked.

Most of your time:

• Designing test strategies for ordering flows, loyalty mechanics, and payment processing
• Building automation frameworks that catch regressions in checkout, points calculation, and promo logic
• Validating integrations with POS systems, payment gateways, and delivery platforms
• Leading release decisions — balancing "ship fast" with "don't break merchant revenue"

Some of your time:

• Performance testing for peak traffic scenarios (lunch rush, Black Friday promotions)
• Mentoring QA team on domain expertise and automation practices
• Partnering with Engineering and Product to bake quality in, not bolt it on
• Hunting edge cases that would cause failed orders, lost points, or incorrect charges

Qualifications

• 8+ years in QA with 3+ years leading teams or owning quality for major product areas
• Deep testing experience in e-commerce, ordering, POS, or payment systems
• Automation fluency — Selenium, Cypress, Playwright, Appium (pick your weapon)
• API testing skills and SQL proficiency for data validation
• Understanding of loyalty programs, promotional mechanics, and payment processing
• Leadership chops — you've built QA processes, mentored teams, and influenced product decisions

Requirements

• Restaurant/QSR or retail tech background
• POS integration or payment gateway testing experience
• Performance testing tools (JMeter, Gatling, k6)
• Security or accessibility testing knowledge
• War stories about preventing major production incidents

Benefits

• Generous time off plan
• Fully remote work & support to assist with making your remote office space as comfortable as possible!
• Continuous virtual coaching and support
• Comprehensive health benefits
• Subsidized gym membership
• Performance recognition
• Professional development program
• Growth opportunities (we really mean it!)