[Hiring] Senior Manager, Test & Quality Assurance @Ellucian

Role Description

Ellucian is seeking a strategic and technically accomplished Senior Manager, Test & Quality Assurance to lead our global Quality Engineering organization within Professional Services. This highly visible leadership role is responsible for defining and executing our enterprise test and quality assurance strategy, ensuring consistent, scalable, and high-quality customer implementations across our global delivery organization.

Reporting into Professional Services, you will lead a distributed team of Quality Engineers across the United States and Latin America, while partnering closely with our India Center of Excellence (CoE) through a dotted-line leadership model to deliver a unified global quality strategy. In addition to leading a lean core team, you will oversee a scalable contractor workforce that supports implementations worldwide, ensuring consistent execution, governance, and quality standards regardless of delivery location.

This is more than a people leadership role. You will establish the vision, operating model, and quality engineering practices that enable Professional Services to deliver reliable, repeatable, and efficient customer implementations. Working closely with Services Delivery, Product Engineering, Cloud Operations, Customer Success, and our India CoE, you'll champion an automation-first mindset, modern testing practices, and continuous improvement initiatives that enhance customer outcomes while improving delivery efficiency across the organization.

If you're passionate about building global teams, driving organizational transformation, and modernizing quality engineering at scale, this is an opportunity to shape how Ellucian delivers technology to higher education institutions around the world.

Qualifications

• 10+ years of experience in Software Quality Assurance, Quality Engineering, or Software Testing.
• 5+ years leading geographically distributed engineering or quality teams.
• Experience managing teams across multiple regions, including North America, Latin America, and/or India.
• Demonstrated success leading both direct employees and contractor organizations in a global delivery environment.
• Experience building scalable operating models and driving organizational transformation across international teams.
• Deep expertise in modern Quality Engineering practices, automated testing frameworks, and enterprise testing strategies.
• Hands-on experience with UI automation (Playwright, Cypress, Selenium, or similar), API testing (Postman, REST Assured), performance testing (JMeter, K6, Gatling), and test management and reporting platforms.
• Strong programming or scripting skills (JavaScript, TypeScript, Python, or Java).
• Experience integrating automated testing into CI/CD pipelines.
• Familiarity with cloud platforms (AWS, Azure, or GCP), container technologies (Docker, Kubernetes), and modern DevOps practices.
• Experience leading Quality Assurance or Quality Engineering within a Professional Services, Consulting, or SaaS implementation organization.
• Strong understanding of enterprise software implementation methodologies and customer delivery lifecycles.
• Experience developing repeatable testing and quality processes that scale across multiple customers, delivery teams, and geographies.
• Higher education technology experience is preferred but not required.

Requirements

• Strategic mindset with the ability to define vision, influence stakeholders, and execute through global teams.
• Excellent communication, collaboration, and executive stakeholder management skills.
• Proven ability to lead through influence within matrixed organizations, including dotted-line leadership relationships.
• Strong organizational, analytical, and problem-solving capabilities.
• Passion for coaching and developing talent while fostering a culture of continuous learning, innovation, and operational excellence.

Benefits

• Comprehensive health coverage: medical, dental, and vision.
• Flexible time off.
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests.
• 401k w/ match & BrightPlan - to help you save for the future.
• Parental Leave.
• 5 charitable days to support the community that supports us.
• Telemedicine.
• Wellness programs.
• Headspace Care (mental health).
• Wellbeats (virtual fitness classes).
• RethinkCare & Wellthy– caregiver support.
• Diversity and inclusion programs which provide access to internal employee resource groups.
• Employee referral bonuses to encourage the addition of great new people to the team.
• Education Assistance Program.
• Professional development opportunities.
• LinkedIn Learning.