[Hiring] Senior Core QI Specialist @Liberty Mutual

Role Description

The Senior Core QI Specialist role will, under moderate or limited direction, review and analyze a mix of moderately complex to highly complex Small Commercial (SC) files within the USRM Casualty Claims organization to determine alignment with claims handling standards.

• Provides training, coaching, and mentoring to newly hired/less experienced team members to expedite time to proficiency in the QI Rotational Program (QIRP).
• Leads, assists, and participates in internal and external calibration events, analysis of results and insights, development of QI reporting, and presentation of findings to Field leaders and stakeholders.
• Participates in and/or facilitates operational problem-solving events and provides support for the implementation of improvements.
• This is a full-time opportunity, not a rotational role.
• This position may have in-office requirements depending on candidate location.
• This position is posted as a Grade 14-15. Level of position offered will be based on skills and experience at manager discretion.

Qualifications

• Associate's degree or equivalent training required plus minimum 7-10 years of directly related experience required.
• Excellent written and oral communication skills required.
• Excellent interpersonal and analytical skills required.
• Comprehensive knowledge of Claims department procedures required.
• Knowledge of assigned product area, general insurance policy coverage, and State Tort Law.

Requirements

• Employees may apply for a new role after completing 12 months of employment in their current position.
• Employees should review all role requirements and apply only for positions for which they are eligible.
• Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting/HR team.
• Travel: 10%