[Hiring] Senior Associate, Quality Assurance @OLLY

Role Description

The Sr. Associate, Quality Assurance is responsible for supporting and strengthening OLLY’s quality systems across finished goods, suppliers, co-manufacturers, co-packers, and internal cross-functional partners. This role provides hands-on quality oversight for documentation, change controls, deviations, product release support, quality records, and day-to-day GMP compliance activities.

This position is designed for a proactive, detail-oriented quality professional who can work independently, apply sound risk-based judgment, identify and appropriately escalate compliance concerns, and help drive continuous improvement as OLLY scales. The ideal candidate brings strong attention to detail, practical GMP experience, and the ability to partner effectively with Operations, Supply Chain, R&D, Regulatory Affairs, Supplier Quality, and external manufacturing partners.

Key Responsibilities

• Quality Systems & GMP Documentation
  • Manage the routing, review, approval, issuance, and periodic updates of GMP-controlled documents, including SOPs, work instructions, forms, quality manuals, and supporting records.
  • Author, revise, and review quality documentation to ensure alignment with OLLY requirements, applicable regulations, and current business processes.
  • Support document control practices to maintain accurate, inspection-ready records and ensure appropriate version control, traceability, and retention.
  • Identify opportunities to simplify, strengthen, and standardize quality processes while maintaining compliance with internal and regulatory expectations.
• Change Control, Deviations & CAPA Support
  • Facilitate change control records from initiation through implementation, including impact assessment, cross-functional review, approval tracking, and closure verification.
  • Create, review, and/or approve deviations and quality events, as needed, to support daily operations and ensure timely documentation of nonconformances.
  • Partner with internal stakeholders and external manufacturing partners to support root cause analysis, corrective and preventive actions (CAPA), and effectiveness checks.
  • Track quality events and trends to help identify recurring issues, compliance risks, and opportunities for CAPA or process improvement.
• Supplier, Co-Manufacturer & Product Quality Support
  • Support quality oversight of suppliers, co-manufacturers, and co-packers to ensure products and materials meet OLLY specifications, GMP requirements, and quality expectations.
  • Review and support disposition of inventory by confirming COAs against approved specifications and ensuring holds, releases, and inventory status updates are accurately reflected in the ERP system.
  • Coordinate material disposition forms, quality holds, releases, and related documentation with Operations, Supply Chain, Supplier Quality, and external partners.
  • Maintain and update finished-goods QA manuals, packaging instructions, and other product-specific quality documents.
  • Support complaint investigations in partnership with Supplier Quality and cross-functional teams, including documentation review, trend monitoring, and escalation of potential product quality issues.
• Operational Quality Execution
  • Support daily quality operations to ensure timely execution of QA deliverables for product release, documentation, samples, quality records, and certification programs.
  • Assist with the collection, review, organization, and maintenance of documentation and samples required for product certifications, customer requests, audits, and regulatory support.
  • Maintain quality databases, trackers, and shared records to support accurate reporting, traceability, and inspection readiness.
  • Provide practical quality guidance to business partners while balancing compliance requirements, business needs, and risk-based decision-making.
• Cross-Functional Collaboration & Continuous Improvement
  • Partner with R&D, Regulatory Affairs, Supply Chain, Operations, Supplier Quality, and external partners to maintain product specifications and ensure timely completion of QA activities.
  • Communicate quality requirements, risks, decisions, and next steps clearly to stakeholders at all levels.
  • Participate in cross-functional problem-solving and process improvement initiatives to strengthen quality systems and reduce recurring issues.
  • Contribute to a strong quality culture by demonstrating ownership, accountability, collaboration, and continuous improvement.

Qualifications

• 3–5 years of Quality Assurance experience in a dietary supplement, food, consumer health, pharmaceutical, or other GMP-regulated manufacturing environment; dietary supplement experience strongly preferred.
• Working knowledge of 21 CFR Part 111 and/or 21 CFR Part 117, with familiarity in GMP, food safety, quality systems, and documentation control expectations.
• Bachelor’s degree in Biology, Nutrition, Food Science, Regulatory Science, Chemistry, Microbiology, or a closely related science discipline; equivalent relevant experience may be considered.
• Experience supporting or managing controlled documents, deviations, change controls, CAPA activities, product release support, COA/specification review, or quality records.
• Ability to work independently, manage multiple priorities, meet deadlines, and follow through on open actions with minimal supervision.
• Strong written and verbal communication skills, including the ability to write clear quality documentation and communicate quality decisions effectively.
• Strong computer skills, including Microsoft Word, Excel, PowerPoint, databases, and enterprise systems; ERP or quality management system experience preferred.
• Strong attention to detail, organizational skills, critical thinking, and problem-solving abilities.

Preferred Qualifications

• Experience working with external manufacturers, co-packers, suppliers, contract laboratories, or third-party logistics partners.
• Experience with inventory disposition, quality holds/releases, product specifications, packaging instructions, finished-goods documentation, or certification documentation.
• Experience using ERP, PLM, document control, or electronic quality management systems.
• Exposure to internal audits, supplier quality, complaint investigations, trend reporting, or inspection readiness activities.
• Comfort working in a fast-paced, growth-oriented environment with evolving processes and cross-functional priorities.

What to Expect During the Interview Process

• Initial video screen with a member of our Talent team
• Round 1: Conversation with the Hiring Manager + 1-2 conversations with other Ollies on the team
• Round 2: 2-3 conversations with team or cross-functional Ollies
• Final Round: Homework*
  • *At OLLY, our final round is called Homework. Candidates who participate in this round are given 3 questions in advance to answer and present to the interview panel they previously spoke with in the process. We understand every candidate is different. If you need a reasonable accommodation to adjust this procedure, please let us know as soon as possible so that we can evaluate and provide other options that work for your needs.

The Details

• LOCATION: Remote, USA
• HOURS: Full time, exempt (salary)
• MANAGER: Senior Quality Compliance Manager
• PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.

What We Offer

• An opportunity to work with an intelligent, inspiring, and extraordinarily fun team
• We pay 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance
• 4 weeks PTO + paid holidays + 12 Mental Health Days per year
• 100% Paid parental leave, Fertility + Adoption Benefits
• Annual Bonus
• 401(k) plan with Employer Match
• Hybrid Work + Wellness + Cell Phone Stipends
• Free product
• And much more!