[Hiring] Salesforce Quality Assurance Analyst @ICF

Role Description

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

ICF seeks an experienced Quality Assurance Analyst to support the phased implementation of an enterprise grants management platform built on Salesforce Agentforce Public Sector. The Quality Assurance Analyst will:

• Develop test plans, test cases, scripts, and traceability artifacts to validate grants lifecycle workflows, integrations, data migrations, security controls, and accessibility requirements.
• Perform functional, regression, integration, and release testing; document and manage defects through resolution.
• Support automated testing and coordinate user acceptance testing with business analysts, developers, product owners, and government stakeholders.
• Help confirm that each release meets acceptance criteria and is ready for secure, reliable production deployment.

Job Location: Remote work is authorized. Must support US Eastern time zone working hours.

*If you accept this position, you should note that ICF does monitor employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections.

Qualifications

• 3+ years of experience as a Quality Assurance Analyst developing, documenting, and executing test plans, test cases, scripts, and requirements traceability for software implementations.
• 3+ years of experience performing functional, regression, integration, and release testing and supporting user acceptance testing.
• Bachelor’s degree in information technology, computer science, business, or a related field.
• Ability to obtain and maintain a federal Public Trust.
• U.S. citizenship is required.
• Must reside in and be authorized to work in the United States. All work must be performed within the United States.

Requirements

• 1+ years of experience testing a large Salesforce implementation, preferably Salesforce Agentforce Public Sector or Experience Cloud.
• Experience reviewing requirements, user stories, and acceptance criteria for completeness and testability.
• Experience documenting, prioritizing, tracking, retesting, and closing defects.
• Proficiency working in Agile delivery environments using Jira or comparable requirements and defect-management tools.
• Experience supporting a federal grants management, case management, or comparable enterprise platform implementation.
• Experience with automated testing tools and incorporating regression testing into CI/CD pipelines.
• Experience validating Section 508 accessibility compliance.
• Familiarity with federal cybersecurity testing, security controls, and ATO processes.
• Experience testing system integrations, APIs, data migrations, reconciliation results, and role-based access controls.
• Salesforce, software testing, Agile, or accessibility-related certification.

Benefits

• ICF is a global advisory and technology services provider, combining unmatched expertise with cutting-edge technology.
• We are an equal opportunity employer.
• Reasonable accommodations are available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs.

Company Description

Working at ICF, we can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.