[Hiring] Salesforce QA Engineer @IIIIIIUS

Role Description

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

The team is seeking an Integration Engineer to support a large-scale federal Salesforce Center of Innovation environment. This role will be responsible for:

• Designing, configuring, maintaining, troubleshooting, and documenting secure integrations across a complex Salesforce ecosystem.
• Supporting a high-volume Salesforce release and operations environment, including:
• API connection management
• Production change support
• Incident response
• Sandbox coordination
• Integration modernization efforts

Job Location: Remote work is authorized. Must support US Eastern time zone working hours.

*If you accept this position, you should note that ICF does monitor employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections.

What you will be doing:

• Developing and executing test plans, test cases, and scripts to validate Salesforce applications, workflows, integrations, reports, dashboards, and user experience.
• Performing functional, integration, regression, accessibility, and release testing while supporting deployments, enhancements, and production issue resolution.
• Collaborating with developers, administrators, business analysts, architects, and stakeholders to ensure requirements are fully tested and meet business needs.
• Identifying, tracking, and validating defect resolutions; supporting data quality, system integrations, reporting accuracy, and user acceptance testing activities.
• Maintaining QA documentation, quality metrics, compliance testing, and continuous improvement efforts while participating in Agile ceremonies and release readiness activities.

Qualifications

• U.S. Citizenship required due to federal contract requirements.
• Candidate must have a current Public Trust clearance/suitability determination or an active DoD Secret clearance.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
• Candidate must have lived in the U.S. for three full years out of the last five years.
• 4+ years of hands-on systems integration experience supporting enterprise applications.
• 2+ years of experience supporting Salesforce integrations, Salesforce APIs, Connected Apps, service accounts, authentication, or Salesforce platform administration/development.

Requirements

• 2+ years' experience with REST/SOAP APIs, JSON, XML, OAuth, SAML, certificates, API security, integration monitoring, and error handling.
• 2+ years experience supporting production systems, incident response, root cause analysis, and technical troubleshooting in a mission or enterprise environment.
• Experience supporting large Salesforce programs in federal, public sector, or regulated environments.
• Experience with Salesforce Government Cloud, Salesforce Shield, Public Sector Solutions, Experience Cloud, or large multi-org Salesforce ecosystems.
• MuleSoft Anypoint Platform experience, including Anypoint Studio, Runtime Manager, API Manager, Exchange, Design Center, and DataWeave.
• MuleSoft Developer certification or Salesforce integration-focused certifications.
• Experience with Salesforce CLI, VS Code Salesforce Extensions, Salesforce Developer Console, GitLab, GitHub, GitHub Actions, scratch orgs, and DevSecOps pipeline toolsets.
• Experience with Salesforce Connect, Platform Events, Change Data Capture, External Services, Named Credentials, External Credentials, Data Loader, SFTP, ETL tools, or middleware platforms.
• Experience managing API inventories, service account inventories, connected app governance, certificate rotations, and integration runbooks.
• Experience supporting release management portals, helpdesk/ticketing platforms, ServiceNow, Jira, Confluence, and operational support tools.
• Experience supporting high-volume release environments, including major releases, minor releases, production changes, hotfixes, and technical design reviews.
• Experience supporting incident-heavy environments, including Tier 2/Tier 3 support and RCA responsibilities.
• Strong written and verbal communication skills, including the ability to explain integration risks and dependencies to technical and non-technical stakeholders.

Benefits

• Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.
• Pay Range: $67,355.00 - $114,503.00 based on full-time employment.