[Hiring] Salesforce QA Engineer @ICF

Role Description

The team is seeking an Integration Engineer to support a large-scale federal Salesforce Center of Innovation environment. This role will be responsible for:

• Designing, configuring, maintaining, troubleshooting, and documenting secure integrations across a complex Salesforce ecosystem.
• Supporting a high-volume Salesforce release and operations environment.
• Managing API connection, production change support, incident response, sandbox coordination, and integration modernization efforts.

Job Location:

• Remote work is authorized. Must support US Eastern time zone working hours.
• ICF monitors employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections.

What you will be doing:

• Developing and executing test plans, test cases, and scripts to validate Salesforce applications, workflows, integrations, reports, dashboards, and user experience.
• Performing functional, integration, regression, accessibility, and release testing while supporting deployments, enhancements, and production issue resolution.
• Collaborating with developers, administrators, business analysts, architects, and stakeholders to ensure requirements are fully tested and meet business needs.
• Identifying, tracking, and validating defect resolutions; supporting data quality, system integrations, reporting accuracy, and user acceptance testing activities.
• Maintaining QA documentation, quality metrics, compliance testing, and continuous improvement efforts while participating in Agile ceremonies and release readiness activities.

Qualifications

• U.S. Citizenship required due to federal contract requirements.
• Candidate must have a current Public Trust clearance/suitability determination or an active DoD Secret clearance.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
• Candidate must have lived in the U.S. for three full years out of the last five years.
• 4+ years of hands-on systems integration experience supporting enterprise applications.
• 2+ years of experience supporting Salesforce integrations, Salesforce APIs, Connected Apps, service accounts, authentication, or Salesforce platform administration/development.

Requirements

• 2+ years' experience with REST/SOAP APIs, JSON, XML, OAuth, SAML, certificates, API security, integration monitoring, and error handling.
• 2+ year experience supporting production systems, incident response, root cause analysis, and technical troubleshooting in a mission or enterprise environment.
• Experience supporting large Salesforce programs in federal, public sector, or regulated environments.
• Experience with Salesforce Government Cloud, Salesforce Shield, Public Sector Solutions, Experience Cloud, or large multi-org Salesforce ecosystems.
• MuleSoft Anypoint Platform experience, including Anypoint Studio, Runtime Manager, API Manager, Exchange, Design Center, and DataWeave.
• MuleSoft Developer certification or Salesforce integration-focused certifications.
• Experience with Salesforce CLI, VS Code Salesforce Extensions, Salesforce Developer Console, GitLab, GitHub, GitHub Actions, scratch orgs, and DevSecOps pipeline toolsets.
• Experience with Salesforce Connect, Platform Events, Change Data Capture, External Services, Named Credentials, External Credentials, Data Loader, SFTP, ETL tools, or middleware platforms.
• Experience managing API inventories, service account inventories, connected app governance, certificate rotations, and integration runbooks.
• Experience supporting release management portals, helpdesk/ticketing platforms, ServiceNow, Jira, Confluence, and operational support tools.
• Experience supporting high-volume release environments, including major releases, minor releases, production changes, hotfixes, and technical design reviews.
• Experience supporting incident-heavy environments, including Tier 2/Tier 3 support and RCA responsibilities.
• Strong written and verbal communication skills, including the ability to explain integration risks and dependencies to technical and non-technical stakeholders.

Benefits

• Reasonable Accommodations are available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs.
• Pay range for this position based on full-time employment is: $67,355.00 - $114,503.00.