[Hiring] Quality & Technical Specialist @ZOE

Role Description

ZOE is scaling rapidly. We’re broadening our product range, expanding across the EU, and beyond and entering major retail channels. As our manufacturing partner base, retailer requirements, and technical activity grow, we need dedicated internal ownership of our Quality Management System (QMS), product compliance, supplier controls, and quality processes.

As our Quality & Technical Specialist , you will be the guardian of trust in every product we launch. You’ll be the operational engine of our technical function—ensuring documentation is audit-ready, risks are visible, suppliers are governed, products are verified, and international launches have solid technical foundations.

Qualifications

• 2–5 years of experience in food, beverage, dietary supplements, or fast-moving consumer health.
• Working knowledge of HACCP principles and standard compliance frameworks (BRCGS, SALSA, GFSI, ISO).
• Experience reviewing lab data (CoAs, micro testing, shelf-life studies) and writing product specifications.
• Understanding of UK/EU allergen labelling laws and practical experience auditing allergen controls and cleaning validation at third-party manufacturing facilities.
• Hands-on experience conducting traceability audits and executing mock or live product recalls.
• Data-savvy and adaptable, thrives analysing complaint trends and solving quality issues in a fast-paced scale-up.
• Permanent right to work in the UK or EU.
• Able and willing to travel to manufacturing partners and supplier sites (primarily UK/EU) approximately once or twice every few months for routine audits, relationship building, and production trials.

Requirements

• Maintain QMS records, audit schedules, and safety policies in line with BRCGS, HACCP, and UK/EU food regulations.
• Act as the primary technical contact for co-manufacturers and ingredient suppliers, owning onboarding, audits, certifications, and technical approvals.
• Own finished product/packaging specifications, review artwork for labelling accuracy, and manage retailer technical portals.
• Own allergen risk assessments across all product lines, validating co-packer line clearance protocols, clean-downs, and matrix management to eliminate cross-contamination risks.
• Lead mock recall exercises and own the operational response plan for product incidents, ensuring full supply chain traceability at all times.
• Oversee lab testing (microbiological, chemical, sensory), shelf-life studies, nutritional verification, and Certificates of Analysis (CoA).
• Lead root-cause investigations into non-conformances (NCR) and consumer complaints, implementing corrective action plans (CAPA).
• Support NPD and market expansion compliance, using digital tools and AI to streamline quality workflows and tracking.

Benefits

• Audit-Ready QMS: ZOE’s quality documentation is current, complete, and easy to navigate.
• Controlled Suppliers: Supplier approvals, certifications, and technical records are structured and up to date.
• Seamless Launches: Retailer due diligence and international expansions are supported by accurate technical documentation on schedule.
• Closed-Loop Quality: Quality complaints, NCRs, and CAPAs are tracked, analysed, and resolved quickly to prevent recurrences.

Company Description

ZOE is an equal opportunity employer. If you require any reasonable accommodations during the interview process, just let us know—we are here to support you.