[Hiring] Quality Review Coordinator @CFA Institute

Role Description

The Coordinator, Quality Review ensures the accuracy, consistency, and quality of curriculum, certificates, and exam materials across CFA Institute programs. You'll conduct detailed reviews of educational content across formats - including Canvas courses, PDFs, and eBooks - to catch and report errors before they reach learners. You'll also help build and refine the workflows and checklists the wider team relies on, and track recurring issues to help improve how content gets created in the first place.

This role reports to the Senior Manager, Content Operations, and can be based in approved jurisdictions in the Eastern time zone of the United States or The United Kingdom.

What You'll Do

• Conduct detailed quality reviews of Canvas courses, PDFs, and eBooks to ensure accuracy, consistency, and adherence to CFA Institute standards.
• Identify and document content errors, reporting findings to the relevant teams for resolution.
• Develop, maintain, and update workflows and checklists that guide the quality review process.
• Track and document recurring issues, surfacing insights and suggesting improvements to how content is developed.
• Ensure reviewed content meets accessibility standards and aligns with inclusive design best practices.
• Collaborate with team members to continuously improve quality assurance workflows.

Qualifications

• Bachelor's degree, or an equivalent combination of education and experience.
• At least 2 years' experience in a professional or editorial role, with strong organizational and time management skills.
• High attention to detail and the ability to manage multiple priorities at once.
• Familiarity with XML tagging, HTML, and content management systems.
• Excellent written and verbal communication skills, with a professional and diplomatic demeanor.
• Proficiency in Microsoft Office, and comfort with tools like Jira or Adobe Creative Suite.

Nice to Have

• Experience working directly with Canvas.

Benefits

• Direct impact on the quality of materials used by candidates around the world.
• A role that blends editorial precision with process improvement - you'll shape how the team catches issues, not just fix them one at a time.
• Collaborative team within Learning Innovation, working across content, accessibility, and operations.
• Eligibility for an annual incentive bonus.
• 12% employer contribution to a 401(k) or pension plan.
• Comprehensive medical benefits package.

Company Description

CFA Institute is the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we promote professional growth, uphold ethical standards, and help advance better financial markets. Join a global organization committed to putting investors first.