[Hiring] Quality Performance Lead @Gallagher

Role Description

We are seeking a dedicated Quality Performance Lead to lead auditing, training, and continuous improvement initiatives for our General Liability and Auto Claims Captives Experience team on a national level. This role will ensure quality file handling, regulatory compliance, and technical accuracy, particularly on high-severity and complex exposures claims. The ideal candidate will have a deep claims expertise, a passion for training and development, and a strong commitment to excellence. This role is 100% remote.

How you'll make an impact:

• Dedicated to offering exclusive customer care services to meet needs of client base, specializing in general liability, and carrier claims.
• Focus is to engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations, along with development of processes and procedures to ensure compliance with client, broker, and carrier expectations.
• Accountabilities include oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits.
• Additional duties may include preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes.

Qualifications

• Required: Bachelor's degree; 7 years relevant claims handling experience in addition to proficiency in MS Office applications, and related claims and business software.
• Preferred: Previous auditing experience in addition to extensive claims background and strong process management skills.

Requirements

• Strong leadership skills and project management skills.
• Ability to professionally interact with all levels of claims management.
• Solid analytical abilities.
• Must have professional communication and presentation skills.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.
• And more...