[Hiring] Quality Outcomes Specialist @VitalCaring Group

Role Description

At VitalCaring, our team members transform lives and foster hope through genuine caring. The primary function of the Quality Outcome Specialist is responsible for overseeing quality and outcome initiatives within their assigned region and for coordinating the organization-wide outcomes measurement and reporting program in concert with our values: trustworthy, capable, compassionate, proactive, and called. Every encounter is an opportunity to make a meaningful difference, and we are committed to bringing a culture of caring to every encounter.

• Oversee quality and outcome initiatives within assigned region.
• Coordinate the organization-wide outcomes measurement and reporting program in accordance with current regulations.
• Work with clinicians and branch leaders to improve clinical documentation and accuracy of OASIS comprehensive assessments.
• Coordinate, analyze, review, and educate staff and agency leadership regarding accuracy and compliance of all clinical data.
• Collect and analyze real-time quality data used in benchmarking and performance improvement efforts.
• Provide quarterly summary reviews with performance improvement plans focused on quality measures.
• Perform onsite visits to branches to provide group and individual training.

Qualifications

• Licensed Registered Nurse or Physical Therapist, preferred.
• Must be licensed in all states of assigned territory.
• Current driver’s license in state of residence, reliable transportation, and current auto liability insurance.
• Minimum of 3 years’ experience in QAPI, clinical leadership or education in home health or hospice, preferred.
• Knowledge of OASIS and/or HIS/HOPE data collection required.
• Homecare Homebase experience preferred.
• Ability to travel up to 50% of time within assigned region.
• Understanding of publicly reported quality and patient satisfaction metrics.
• Demonstrates a current working knowledge of Medicare guidelines and the “Conditions of Participation” for Home Health or Hospice.
• Proficiency in Microsoft Teams, Excel, Word, and Outlook; adept at learning new software programs.
• Excellent communication and people skills.

Requirements

• Responsible for education related to home health and hospice practices in accordance with regulations and internal policies.
• Serves as a resource to regional and local leaders.
• Analyzes, reviews, and educates branch staff to assure clinical documentation is complete and consistent with care delivered.
• Offers recommendations on electronic medical records to improve documentation on care provided.
• Uses effective interpersonal and communication skills to achieve desired outcomes.
• Assists in the training and use of add-on applications to streamline operational processes and improve care delivery.
• Maintains current evidence-based clinical guidelines and best practices, organization’s protocols, and policies.
• Collects and analyzes data and works with local leaders to identify areas for improvement in relation to various metrics.
• Assumes responsibility for continuity, quality, and safety of services in compliance with regulations.
• QAPI support to agencies.
• Fosters collaboration and communication among clinical and non-clinical teams to meet company goals.
• Fosters a positive and collaborative work environment including operations, clinical, and quality team members.
• Maintains professional and technical knowledge through ongoing education and workshops.