[Hiring] Quality & Organizational Excellence Analyst @UNC HEALTH

Role Description

Provides quality and organizational excellence through support of process improvement initiatives. Performs in-depth problem solving, independent decision-making and coordination of quality programs. Utilizes quality/process improvement tools, methodologies and technologies to solve business problems and enhance operations.

• Customer Service - Demonstrates customer service qualities that instill confidence. Mentors others on how to provide the highest level of customer service. Effectively follows up and closes all issues assigned or identifies issues to management with recommendations on how to proceed.
• Measurement & Analysis - Holds regular discussions with leaders to understand processes and conduct improvement projects. Functions as a coach/consultant to assist departments in defining, measuring and analyzing problems. Understands TJC and related accreditation initiatives. Mastery of basic statistical concepts, tools and techniques and working knowledge of advanced topics (e.g., linear regression, logistic regression, DOE, etc.). Advanced analytic skills with the ability to define the analytic need, and integrate, interpret, and report findings.
• Problem Solving & Implementation - Handles multi-department design and implementation conflicts and works to resolution. Ensures that user departments have provided input and have sense of ownership for final solution. Implements decisions and spreads best practice. Responsible for spread and adoption of initiatives.
• Project Management - Provides project leadership, direction, coaching and facilitation across multiple departments. Capable of leading projects to successful completion. Identifies and resolves project issues involving resource constraints, project delays, and conflicts through effective communications and negotiations with project and executive sponsors. Manages project resources to ensure fiscal responsibility. Key participant in operations committees.
• Tools, Methodologies & Technologies - Develops and implements solutions using most appropriate tools, methodologies and technologies (TM&T). Proficient in the TM&T and how to apply them for business benefit. Mentors others in learning how to effectively use and apply TM&T.

Qualifications

• Bachelor's degree in an appropriate discipline (or health care licensure).

Requirements

• If a Bachelor's degree: One (1) year of experience in quality team facilitation, project management, process improvement or quality data analysis. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
• If an Associates Degree: Five (5) years of experience in quality team facilitation, project management, process improvement or quality data analysis. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
• If a health care licensure: Prior experience leading advanced process improvement and quality initiatives.

Benefits

• Salary Range: $28.87 - $41.50 per hour (Hiring Range)
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Work Assignment Type: Remote
• Work Schedule: Day Job
• Location of Job: US:NC:Morrisville
• Exempt From Overtime: Exempt: Yes