[Hiring] Quality Operations Representative I @Angi

Role Description

As a Rep I, Quality Operations - Pro Integrity, you are responsible for upholding Angi’s quality standards by ensuring service professionals (pros) continue to meet company compliance and trustworthiness guidelines throughout their tenure on the network. In this role, you will:

• Conduct thorough investigations on pro accounts to ensure continuous compliance with company quality standards.
• Ensure pros maintain valid, up-to-date licensing and essential regulatory requirements needed to perform their services.
• Review and respond to internal inquiries or signals related to professional misconduct, fraudulent behavior, or poor performance.
• Conduct targeted web research and execute outbound calls to service providers to gather, verify, and complete accurate account credentials.
• Ensure daily tasks, physical and digital file management, and office functions are completed efficiently and in strict adherence to data privacy guidelines.
• Identify potential compliance, fraud, or quality risks, escalating complex issues according to established protocols.
• Work alongside team members and leadership to achieve service level agreements (SLAs) with minimal supervision.

Qualifications

• High School Diploma required; Bachelor’s degree strongly preferred.
• Ability to comfortably manage a high volume of cases daily without sacrificing accuracy or attention to detail.
• Strong customer service instincts with high emotional intelligence to handle calls professionally and keep conversations productive.
• Quick, sound judgment to problem-solve and pivot in an unpredictable, fast-paced environment.
• Strong verbal and written communication skills paired with an empathetic approach to pros and teammates.
• A coachable, growth-minded attitude with the ability to utilize internal knowledge bases to resolve issues independently.
• High proficiency with computers, including experience using CRMs and Google Suite tools.

Requirements

• The hourly band for this position ranges from $19 - $23 per hour, commensurate with experience and performance.
• This position will be eligible for a competitive performance bonus.
• Full medical, dental, vision package to fit your needs.
• Generous Paid Time Off policy.
• Pet discount plans & retirement plan with company match (401K).
• Technical equipment (i.e., laptop) provided.

Where you’ll work

This is a remote position and the ideal candidate will permanently reside in one of the following states:

• Angi currently has an office in the following city/states: 1) Denver, CO, 2) Indianapolis, IN, and 3) New York City, NY, which are available for use if you reside near these locations.
• We have a 'camera on' culture for virtual meetings. Team members must utilize all company provided equipment, including the webcam, for all team communications.