[Hiring] Quality Management Lead @Booz Allen Hamilton

Role Description

The Opportunity:

When a user tries a new system, they expect it to be intuitive and run smoothly. Functionality, reliability, and user experience are key to successful network systems, and that means a rigorous approach to quality. That’s why we need an experienced quality assurance analyst like you who knows how to thoroughly develop and implement a quality management plan to ensure that our team builds the best network possible. As a quality assurance leader, you’ll work with a team of engineers designing and installing network systems for the U.S. Army.

What You’ll Work On:

• Guide discussions with leadership and cross‑functional teams, including engineers, analysts, and support staff, to define success, capture pain points, and identify improvement opportunities.
• Oversee data‑collection plans, facilitate workshops, and communicate findings using proven techniques to create shared understanding and buy‑in across stakeholders.
• Advise on Lean Six Sigma, business process reengineering, design thinking, theory of constraints, and continuous process improvement frameworks, and provide recommendations with a clear view of the quantitative and qualitative outcomes.
• Establish consistent quality or risk management practices, perform product and process evaluations, and champion corrective and preventive actions.
• Grow your experience across mission domains such as cybersecurity and procurement, while delivering tangible improvements to Army network modernization.

Qualifications

• 8+ years of experience leading enterprise or program‑level quality management and process improvement initiatives for complex, mission‑critical network environments.
• Experience with Lean Six Sigma, BPR, design thinking, TOC, or CPI.
• Experience authoring and maintaining Quality Management Plans.
• Experience presenting to senior leaders and technical teams.
• Ability to select and tailor methods to mission needs.
• Ability to plan and execute data collection, facilitate cross‑functional workshops, and communicate analysis with SIPOC, Fishbone, FMEA, and trend analysis tools.
• Ability to synthesize leadership perspectives, operational constraints, and user feedback into actionable roadmaps.
• Ability to travel up to 25% of the time.
• Secret clearance.
• Bachelor’s degree.

Requirements

• Experience with Army or DoD environments, enterprise IT networks, logistics, and cybersecurity governance.
• Experience with performance metrics, dashboards, and continuous improvement pipelines.
• Possession of excellent stakeholder engagement skills.
• Possession of excellent written and verbal communication skills.
• Master’s degree.
• Lean Six Sigma Green or Black Belt, ASQ such as CQE or CQA, or equivalent Certification.

Benefits

• Health, life, disability, financial, and retirement benefits.
• Paid leave and professional development.
• Tuition assistance and work-life programs.
• Dependent care support.
• Recognition awards program for exceptional performance.