[Hiring] Quality Improvement Specialist @County of Chester

Role Description

The Quality Improvement Specialist is responsible for ensuring that administrative, programmatic and contractual requirements/processes are implemented for the MH/IDD program as it relates to areas such as:

• Incident/risk management
• Complaint management
• Independent Monitoring for Quality
• Restrictive practices
• Oversight of service providers and contractors
• Eligibility, intake and registration
• Quality management
• Community outreach

A person in this position is expected to demonstrate the system of care practice model, which maximizes all resources around an individual or family. This system includes child and adult serving agencies and community partners that join with an individual or family to meet their goals.

This job requires the following documents to be obtained, reviewed as acceptable by the supervisor and re-obtained every five years:

• PA Child Abuse
• PA Criminal History
• FBI Criminal History

Qualifications

• Bachelor’s degree and three years of professional-level experience in the appropriate field; or
• One year as a Program Specialist I or equivalent in the appropriate field; or
• An equivalent combination of experience and training.
• A valid driver’s license is required.

Preferred Skills, Knowledge & Experience:

• Five years of professional-level experience in the appropriate field.
• Master’s degree in a human services, intellectual and developmental disabilities or related field.
• Must be certified investigator as approved by the ODP or be willing and able to obtain certification.
• Quality Management certified or willing and able to obtain ODP Quality Management Certification.
• Working knowledge of applying Quality management principles, strategies and practices in a variety of arenas.
• Knowledge of DHS regulations, procedures, bulletins and policies.
• Knowledge of waiver regulations and licensing requirements.
• Excellent verbal and written communication skills.
• Well-developed group facilitation and training skills.
• Ability to understand complex regulations and requirements of the human services systems.
• Ability to interface effectively with all levels of County management.
• Strong analytical skills.
• Accurate and detail oriented. Advanced organizational skills.
• General understanding of contracts and proposals.
• Intermediate skill using a personal computer and various software packages.
• Ability to work independently and proceed with objectives.
• Ability to lead or work as part of a team.
• Strong professional ethics.
• Strong time management skills.
• Ability to maintain a professional image at all times.
• Ability to facilitate achieving resolution in conflict situations.
• Ability to maintain confidential information and handle confidential matters.
• Requires flexible hours, including evening and weekend work.
• Ability to follow office protocols.
• Customer service experience.
• Able to use common sense understanding to carry out written or verbal instructions.
• Ability to handle and resolve recurring problems.
• Ability to establish priorities (remain focused on daily operations).
• Able to carry tasks to completion.
• General knowledge and understanding of County of Chester policies and procedures.

Requirements

• Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

Benefits

• Basic Word skills
• Basic Excel skills, with willingness and ability to advance to Intermediate/and or advance skill levels
• Basic Outlook skills (Email and Calendar)

Physical Demands

While performing the duties of this position, the employee is frequently required to sit and talk and hear. Occasionally, the employee will need to:

• Stand
• Walk
• Bend at the waist or work bent at the waist
• Kneel, stoop, crouch or squat
• Carry items
• Work with machinery
• Climb stairs
• Travel and attend meetings off site

The special vision requirement listed for this position is:

• Close vision in order to read, review records and reports, and record observations of clients and sites.

Work Environment

• The noise level in the work environment is usually moderate.
• Will work inside in an office environment 70% of the time.
• Will work independently 50% of the time.
• Will work as part of a team 50% of the time.

Other

• Ability to work extended hours, as necessary.
• This position requires professionalism and excellent oral and written communication skills.