[Hiring] Quality Improvement Analyst @Acentra Health, LLC

Role Description

The Internal Quality Improvement (QI) Specialist is responsible for supporting and fostering an environment of continuous quality and process improvement. This role ensures the quality, efficiency, and compliance of internal processes by developing and implementing improvement plans, tracking performance, and leading data-driven initiatives. The QI Specialist helps improve the standardization of work, seamless workflows, and evaluates for efficient case review processing. This position plays a key role in ensuring that lessons learned and best practices are shared internally to advance the effectiveness of the internal quality improvement and overall program.

Key Responsibilities/Accountabilities

• Identifies improvement opportunities through data analysis and performance monitoring, and facilitates and leads data-driven projects within the Internal Quality Improvement Program (IQIP).
• Delivers regular project report-outs to leadership and stakeholders, summarizing progress, risks, barriers, and data-supported results.
• Responsible for helping to create Lean/Six Sigma monitoring reports which include data trends and analysis using Microsoft Office 365 apps and automation tools.
• Works closely with team members to establish project plans with timelines, drive projects, and maintain process improvement strategies that reflect Lean/Six Sigma concepts.
• Prepares and provides data analysis of Key Performance Indicators (KPIs) to Senior Management and contracting officer representatives on a monthly basis.
• Provides guidance and expertise to project teams and continuous improvement oversight to team members.
• Responsible for assisting and monitoring Root Cause Analysis (RCAs) and any other Quality Improvement activities conducted as required for assigned contracts.
• Provides support and guidance to team members during meetings with internal customers.
• Assists in the development and implementation of quality improvement plans.
• Responsible for maintaining documented standards of performance and identifying all deviations from the quality improvement plan.
• Maintains working knowledge of the current contract and deliverables to ensure compliance.
• Assists in the development of Lean/Six Sigma process improvement tools that will produce quantitative and qualitative data.
• Suggests opportunities for automation based on knowledge of quality improvement models and methods.
• Facilitates quality activities and provides continuous improvement consulting services to internal customers.

Qualifications

• Bachelor’s degree required.
• Requires 3 or more years of quality improvement experience, with an emphasis on performance measurement systems.
• Lean/Six Sigma Green Belt or higher, Lean/Six Sigma certification and an understanding of Lean/Six Sigma processes and tools.
• Experience using Microsoft Office 365 applications; including SharePoint Lists and Microsoft Power Applications.
• Demonstrated use of quality improvement tools to create effective change.
• Strong project management, communication, collaboration, problem-solving, conceptual and analytical skills.

Additional Qualifications

• Proficiency in Microsoft software applications (Word, Excel, PowerPoint, Access).
• Strong verbal and written communication skills.
• Ability to collaborate effectively with diverse audiences, including physicians, nurses, health professionals, administrators, product developers, business analysts, and non-technical staff.
• Exceptional skills in communication, organization, facilitation, and teamwork.
• Strong critical thinking and problem-solving abilities.
• Knowledge of Lean/Six Sigma models and methods to identify and suggest opportunities for improvement and automation.
• Ability to interact with internal and external customers professionally and courteously.
• Function as a Subject Matter Expert for automation opportunities.
• Ability to organize, synthesize, and analyze substantial amounts of information and data.
• Attentiveness to deadlines and the ability to prioritize in a fast-paced environment.
• Outstanding organization skills and attention to detail.

Benefits

• Comprehensive health plans.
• Paid time off.
• Retirement savings.
• Corporate wellness.
• Educational assistance.
• Corporate discounts.
• And more.

Compensation

The pay for this position is listed below. Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

Pay Range: USD $64,800.00 - USD $81,000.00 /Yr.