[Hiring] Quality Engineer @GoHealth Urgent Care

Role Description

The Quality Engineer plays a key role in the Company’s transition from traditional quality assurance to a modern Quality Engineering model while retaining a strong foundation in hands-on manual testing. The Quality Engineer will help build quality into the software development lifecycle by:

• Partnering early with product, engineering, operations, clinical, and support stakeholders to identify risk.
• Clarifying requirements and shaping testability.
• Executing thoughtful manual validation and expanding automation where appropriate.
• Improving release confidence before changes reach production.

Success in this role requires:

• The ability to learn quickly and think critically.
• Clear communication and advocacy for the end user.
• Validation of whether software supports intended business outcomes.
• Technical capability, quality-driven mindset, and collaboration.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Healthcare Informatics, or a related field.
• Equivalent combination of education and relevant experience may be considered.
• 3+ years of hands-on experience performing manual, exploratory, regression, integration, API, web-based, mobile, or enterprise application testing.
• Demonstrated ability to create thoughtful test plans and execute detailed manual validation.
• Experience with quality engineering practices such as test case management and test automation.
• Experience working within agile delivery teams.

Requirements

• Healthcare technology experience preferred, including familiarity with urgent care workflows and electronic medical records.
• Familiarity with tools such as Azure DevOps, Jira, and BrowserStack.
• Quality engineering, automation, accessibility, cloud, healthcare technology, or security-related certifications.

Benefits

• Base Salary Range: $83,500/year to $114,858/year.
• Actual compensation will depend on experience, skills, education, geographic location, and other business-related factors.

Essential Duties and Responsibilities

• Supports scalable quality practices across product engineering delivery teams.
• Design, document, execute, and maintain various test cases.
• Develop and maintain repeatable testing approaches, including automation.
• Partner with stakeholders to clarify requirements and assess risk.
• Validate key urgent care workflows and evaluate product changes.
• Build solution expertise to explain features and workflows.
• Perform various types of testing using appropriate tools and techniques.
• Use agile planning and test management platforms to organize work.
• Contribute to quality gates and support production readiness.
• Identify opportunities to improve quality practices.
• Manage the support ticket queue and provide clear support to end users.

GoHealth Core Values

• Collaboration: Establishing productive partnerships and relationships.
• Innovation: Applying creativity to overcome obstacles.
• Diversity & Inclusion: Fostering an environment of involvement and respect.
• Courage & Integrity: Demonstrating ethical and professional standards.
• Accountability: Accepting responsibility for diverse roles and actions.

Additional Requirements

• Office Environment: Tasks may be conducted within a climate-controlled office setting.
• Physical Activity: Ability to lift, carry, push, or pull materials up to 25 lbs.
• Travel: Occasional travel for team meetings or training.
• Safety Equipment: May require the use of safety equipment for infection prevention.

Equal Employment Opportunity Statement

The Company and its affiliates are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.

ADA Accommodation Statement

Reasonable accommodations are available for qualified individuals with disabilities upon request.

Compliance Statement

This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment.