[Hiring] Quality Control Specialist @ISTA Personnel Solutions

Role Description

We are looking for a highly detail-oriented and analytical Quality Control Specialist – Documentation to review draft reports and documentation for accuracy, completeness, consistency, and compliance.

• Identify errors, missing information, inconsistencies, and logical issues within documentation.
• Ensure that reports meet specific client, insurance, industry, and internal requirements.
• Provide clear and constructive feedback where revisions are required.
• Review draft reports and documents for accuracy, completeness, and consistency.
• Identify spelling, grammatical, formatting, factual, and logical errors.
• Check documentation for missing information and inconsistencies.
• Verify that documents align with internal company guidelines, industry standards, and applicable requirements.
• Provide clear, constructive, and easy-to-understand feedback to report authors.
• Identify required amendments and ensure revisions address the relevant issues.
• Review high volumes of documentation efficiently while maintaining a strong level of accuracy.
• Complete forms and transfer client-specific information accurately using available records.
• Cross-check information between documents and source records.
• Maintain a consistent approach to quality and compliance across all reviewed documentation.
• Escalate discrepancies or concerns where additional clarification is required.

Qualifications

• Previous experience in Quality Assurance, Document Review, Report Review, Compliance, Administration, or a similar detail-focused role.
• Proficiency in Microsoft Word and Microsoft Excel.
• Excellent written and verbal English communication skills.
• Strong attention to detail and a methodical approach to reviewing information.
• Ability to identify inconsistencies, errors, and missing information.
• Ability to provide feedback clearly and professionally.
• Strong comprehension skills with the ability to understand detailed documentation and requirements.
• Ability to explain complex edits or required changes in a simple and understandable manner.
• Comfortable working with high volumes of information and documentation.
• Strong organisational and time-management skills.
• Ability to work independently while consistently meeting quality and productivity expectations.

Requirements

• Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (15h00 to 24h00 South African time - subject to change depending on USA daylight savings).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.

Company Description

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specialising in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we act as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.