[Hiring] Quality Control Assistant @Assurant

Role Description

As the Quality Control Assistant, you will assist in maintaining company compliance with applicable laws, regulations, and policies.

• Assist with complaints that are received through the CFPB, Attorney General, Better Business Bureau, and other agencies.
• Support requests for credit deletion, and release of liability.
• Review, research, and respond to consumer disputes accurately and promptly.
• Email and telephone clients regarding investigation initiation, dispute resolution, or documentation requests.
• Process various credit reporting and audit reports.
• Batch documents and disputes to appropriate files.
• Process written disputes, including identity theft claims received from the consumer or their representative via electronic, EOSCAR, FAX, mail, and email.

Qualifications

• Experienced working in a collaborative working environment.
• High School diploma or GED.
• Experienced in handling multiple job responsibilities simultaneously.
• The ability to meet due dates and timelines in a regulated industry.
• Possess great written and verbal communication skills.
• This is a work-from-home opportunity; however, you must live in Washington, Idaho, Arizona, or Oregon.

Requirements

• Creating reports utilizing Excel.
• Ability to identify and bring forth issues and concerns.
• Able to perform in a high-energy environment.

Benefits

• Benefits on day one of employment.
• 401k match of 6%.
• Generous paid time off and holidays.
• Career growth potential.
• 40 hours a week, Monday through Friday, 7:00 am to 4:00 pm PST.
• This position pays $18 per hour.