[Hiring] Quality Assurance Supervisor @Career Team

Role Description

Career Team is looking to hire a Quality Assurance Supervisor who will be responsible for:

• Conducting case file reviews, monitoring data integrity, reviewing and approving payments, and ensuring program compliance with contract requirements.
• Identifying deficiencies, supporting corrective action, and contributing to a culture of continuous improvement.
• Work performed under the supervision of the Quality Assurance Manager.

Your Impact on Career Team's Success:

• Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies.
• Monitor data entered into State Systems and other participant management systems for accuracy and timeliness.
• Identify deficiencies and trends, document findings, and recommend corrective action.
• Support local QA staff in resolving file and data issues to ensure no eligibility issues or disallowed costs.
• Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other appropriate staff.
• Maintain and update multiple spreadsheets and reporting tools daily.
• Monitor quality assurance reports and dashboards and alert Quality Assurance Manager of any discrepancies.
• Assist with preparation for and response to program monitoring and audits.
• Support the development and continuous improvement of policies, procedures, and quality management practices.
• Partner with the Training Coordinator to address recurring issues and conduct targeted training with local QA staff.
• Maintain up-to-date knowledge of standard operating procedures and contract and TEGL updates.
• Review incoming invoices, payment requisitions, and ACH requests for accuracy, proper authorization, and complete documentation before requests are submitted to management.
• Process weekly billing by preparing detailed payment spreadsheets and submitting to management for timely approval and payment.
• Identify any missing information, duplicate entries, or mathematical discrepancies. Collaborate with internal teams (operations, project managers, fiscal) to quickly resolve variances.
• Maintain a high level of accuracy and confidentiality in handling participant information.
• Approach each day and task with a positive attitude and a “ZAG” mindset.
• Other duties and projects as needed.

This position is expected to be a REMOTE position. However, the selected candidate will be required to work during the business hours for their assigned contracts regardless of their physical location.

Qualifications

• Bachelor's degree or equivalent workforce experience.
• WIOA, TANF, and/or SNAP experience in quality assurance, monitoring, compliance, case management, and/or eligibility a must.
• Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills.
• Must be computer literate with strong MS Excel skills, Google Drive experience and the ability to learn specialized databases and software systems.
• Excellent interpersonal and communication skills, both oral and written.
• A demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality.

Company Description

Founded in 1996, Career Team, LLC is a private workforce development organization.

• Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:
• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies.
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation.
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program.
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider.

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers.

See www.careerteam.com for more information.