[Hiring] Quality Assurance Specialist @UMass Global

Role Description

This is a part-time fixed contract position working 20 hours per week with a contract length of 1 year. The Quality Assurance (QA) Specialist supports the University’s commitment to high-quality, accessible, and effective online learning by conducting systematic course reviews aligned with the Course Quality, Consistency, and Effectiveness (CQCE) Standards. This role is responsible for:

• Evaluating online courses using the CQCE Course Audit Tool.
• Documenting evidence of alignment, quality, accessibility, and functionality.
• Collaborating with instructional design, academic leadership, and course management teams to support continuous improvement.
• Contributing to both course development quality assurance and ongoing course lifecycle maintenance.
• Ensuring that all courses meet institutional expectations for instructional quality, regulatory compliance, accessibility, and learner experience.

TYPE OF SUPERVISION: Receive general supervision from the Associate Vice Chancellor, Instructional Innovation.

General Supervision — indicates that the incumbent performs a variety of duties; some of which may be complex duties within established policy guidelines; and receives occasional supervision.

Qualifications

• Bachelor’s degree in education, instructional design, educational technology, or a related field or combination of experience and education.
• Minimum 1 year experience in online course design, instructional design, quality assurance, or academic program support.
• Experience in learning outcomes alignment, assessment design, and online pedagogy.
• Experience evaluating and remediating online courses/course materials for accessibility standards (e.g., WCAG, ADA, Section 508).
• Familiarity with learning management systems (Brightspace, Blackboard, Canvas, etc.).
• Preferred experience using formal quality assurance frameworks (e.g., Quality Matters, OSCQR, OLC).
• Experience conducting course audits or reviews using structured evaluation tools.
• Familiarity with accreditation standards and regulatory compliance in higher education.

Requirements

• Ability to apply a structured quality assurance framework consistently across multiple courses and disciplines.
• Demonstrated ability to evaluate alignment among learning outcomes, instructional materials, and assessments.
• Experience reviewing or supporting online courses within an LMS environment (e.g., Brightspace or equivalent).
• Ability to analyze course design for accessibility, engagement, and usability considerations.
• Strong attention to detail in documenting findings and tracking compliance requirements.
• Ability to manage multiple concurrent audits and meet deadlines within defined development and review cycles.
• Effective collaboration with cross-functional teams including instructional design, academic leadership, and support services.
• Commitment to continuous improvement and data-informed decision-making in course quality.
• Ability and willingness to work independently in a team environment, with limited supervision.
• Ability to exercise discretion and independent judgment within the scope of delegated authority.

Benefits

• Remote options, flexible schedules, generous time off, including paid holidays.
• 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
• Tuition discounts.