[Hiring] Quality Assurance Specialist @Numotion

Role Description

The Quality Assurance Specialist oversees internal order and customer audits and may be requested to review external audits for quality with the goal of reducing outstanding account receivables. This role can be inclusive of the following:

• Medicare documentation review – work closely with the inside sales team, the medical supply account managers, and the CCRs to ensure proper payer guidelines are followed.
• Proof of delivery – ensure tracking is provided by the distributors and obtain delivery confirmation through carrier websites.
• Backorder delays – work closely with the distributors to ensure items are replaced in a timely manner and shipped to the customer.
• Branch billing issues – work billing reports and/or BrighTree WIP status to resolve order issues in which we cannot bill the claim to a payer.
• Maintain Quality Assurance records.
• Responsible for providing reports to leaders on a weekly, monthly, and quarterly basis. Will measure progress against the reports and provide continued follow-up with owners.
• Responsible for identifying learning opportunities, collaborating with senior leadership on training needed, and then developing the necessary training to be delivered.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

Qualifications

• High School Diploma/GED required.
• Minimum two years of related experience required.
• Minimum of one-year successful experience in healthcare reimbursement industry.
• Excellent verbal and written skills.
• Exceptional interpersonal and customer service experience.
• Solid written and verbal communication, listening, organization and priority setting skills.

Requirements

• Ability to think quickly, assess a situation and make a clear and sound decision.
• Ability to work in a fast-paced environment and juggle multiple priorities.
• Plan and organize effectively to achieve productivity goals.
• Ability to use technology to optimize efficiency and effectiveness.
• Ability to establish and maintain effective working relationships with individuals and groups, both professional and non-professional, co-workers, management personnel, the public and others.
• Understand and is aware of budgets and/or financial goals.

Physical Requirements

• Frequent use of hands, wrists, fingers associated with using computer equipment.
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to lift/move up to 10 pounds.

Benefits

• Competitive compensation packages, including medical, dental and vision insurance.
• Short-term and long-term disability.
• 401k.
• Life insurance.