[Hiring] Quality Assurance Senior Analyst @Relativity Poland sp. z o.o.
Mar 28, 2025 - Relativity Poland sp. z o.o. is hiring a remote Quality Assurance Senior Analyst. 💸 Salary: 114,000 to 172,000 pln. 📍Location: Poland.
Role Description
The Quality Assurance Senior Analyst supervises the quality, consistency, and effectiveness of the service delivered by our customer-facing teams. This role is responsible for developing, implementing, and refining QA processes to uphold high service standards, supervising internal procedures to ensure compliance, and enhancing the overall technician and customer experience.
- Conduct in-depth audits
- Analyze performance trends
- Provide strategic recommendations to improve agent performance and operational efficiency
- Shape foundational processes and establish best practices within the Quality Assurance function
Qualifications
- 3+ years experience in Customer Support Quality Assurance or a related role
- Strong understanding of QA methodologies, performance metrics, and audit frameworks
- Intermediate knowledge of Salesforce
- Experience conducting quality evaluations across multiple support channels (email, phone, feedback)
- Strong analytical skills with the ability to analyze trends in agent performance
- Excellent communication skills, both written and verbal
- Demonstrated ability to work cross-functionally and collaborate with multiple stakeholders
- High degree of emotional intelligence for navigating sensitive conversations
Requirements
- 4+ years of experience in Quality Assurance, Customer Support Operations, or Process Improvement (preferred)
- Experience with a SaaS or subscription-based software company with a customer support team (preferred)
- Intermediate knowledge of Confluence/Atlassian documentation (preferred)
- Experience delivering expert data insights to various levels of the organization, including senior leadership (preferred)
- Demonstrated ability to build and optimize QA standards and procedures (preferred)
- Comfortable working in a fast-paced, data-driven environment with developing and evolving processes (preferred)
- Desire to mentor and coach junior-level colleagues (preferred)
Benefits
- Comprehensive health, dental, and vision plans
- Parental leave for primary and secondary caregivers
- Flexible work arrangements
- Two, week-long company breaks per year
- Unlimited time off
- Long-term incentive program
- Training investment program
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| 📍 | Be aware of the location restriction for this remote position: Poland |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
114,000 to 172,000 pln
|
Remote
Location
Poland
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Poland |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
