[Hiring] Quality Assurance Officer @Climate First Bank

Role Description

We’re looking for a Quality Assurance Officer who will lead SBA quality control efforts for Climate First Bank’s SBA Lending Department. In this role, you’ll help ensure SBA lending activity is accurate, compliant, well-documented, and aligned with SBA SOP requirements, internal credit policies, and applicable banking regulations from origination through funding, post-closing, and portfolio transition.

What You’ll Contribute:

• SBA Quality Control & Compliance:
  • Perform independent quality control reviews for SBA loan files to verify compliance with SBA SOPs, bank policies, credit approval requirements, and regulatory standards.
  • Review loan files for accuracy, eligibility, documentation completeness, guaranty compliance, and adherence to internal lending requirements.
  • Maintain strong working knowledge of SBA SOP 50 10 and SBA SOP 50 57, including origination, servicing, documentation, and post-closing expectations.
• Risk Identification & Corrective Action:
  • Identify documentation deficiencies, compliance exceptions, operational risks, and recurring trends in quality findings.
  • Provide clear recommendations for corrective action and process improvements that reduce repeat issues and strengthen controls.
  • Maintain quality control reporting and exception tracking to support timely resolution of identified issues.
• Audit, Examination & Stakeholder Support:
  • Support internal and external examinations, regulatory reviews, independent audits, and related information requests.
  • Collaborate with credit analysts, loan officers, closers, borrowers, and other internal stakeholders to resolve documentation, disbursement, and compliance matters.
  • Coordinate effectively across teams to ensure accuracy and compliance from originations to portfolio management.
• Champion Our Mission, Protect What Matters:
  • Adopt a commitment to environmental, social, economic, and racial justice.
  • Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training.
  • Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations.
  • Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity.

Qualifications

• High school diploma required; Bachelor’s degree preferred.
• Minimum of 5 years of experience working with SBA loan guidelines, processes, documentation, and/or quality control.
• Sound understanding of SBA SOPs, SBA lending guidelines, banking regulations, and internal credit policy expectations.
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
• Ability to work independently in a remote environment while contributing to a collaborative team effort.

Requirements

• Entrepreneurial Self-Starter: You take charge of your work product and take pride in delivering consistently great and measurable results.
• Organization & Efficiency: You manage your time like a pro and stay focused under pressure.
• Master Communicator: You communicate with confidence, precision, and professionalism.
• Banking & SBA Acumen: You are highly knowledgeable in SBA lending requirements and applicable federal banking requirements.
• Tech-Forward and Analytical Thinking: You learn new tools quickly and leverage technology to create efficiencies.
• Commitment to Being a Team Player: You lift others up, share ideas, and bring positive energy to everything you do.

Benefits

• Comprehensive, people-first benefits package that supports your health, finances, and work-life balance.
• Compensation — In addition to the base salary, this position may be eligible for an annual bonus, incentives, and equity.
• Medical, Dental, and Vision Coverage — 100% Employer paid for the employee, contribution towards dependents.
• Company-paid life insurance, disability insurance, and an Employee Assistance Program (EAP) with free counseling, legal, and financial services.
• 401(k) with 6% Employer Match — No vesting period.
• Employee Stock Options and Grants.
• Employee Only Mortgage Product — Access to exclusive below market interest rates.
• 0% Financing for Employee Solar and eligible Electric and Hybrid Vehicles (EVs).
• Paid Time Off — A minimum of 2 weeks of vacation plus paid sick time for eligible employees.