[Hiring] Quality Assurance Officer @SURREY PLACE

Role Description

Surrey Place is seeking a detail-oriented student to join our team as a Quality Assurance Officer. In this entry-level role, you will work side-by-side with our team of developers to ensure our digital products are accessible, user-friendly, and function flawlessly. This is a learning-intensive role where your classroom knowledge of accessibility standards, user experience (UX) principles, and testing methodologies will be applied in a real-world setting. Prior industry experience is not required but an asset.

Main Responsibilities

• Perform accessibility testing against WCAG 2.1 guidelines, conduct screen reader walkthroughs, keyboard-only navigation audits, and document remediation steps with severity and recommended fixes for engineering.
• Conduct A/B and multivariate experiment analyses in partnership with Dev teams to validate design hypotheses, set up experiment instrumentation, and measure impact on conversion, retention, and key UX metrics.
• Participate in user feedback sessions, internal product discussions, and design critiques.
• Support responsive design efforts to ensure optimal user experiences across desktop, tablet, and mobile devices.
• Assist in conducting UX research to understand user needs and behaviors.

Qualifications

• Post-secondary education is preferred.
• A diploma or degree in Computer Science, Information Technology (IT), Information Systems, Software Development, Web Development, Computer Engineering, or a related field is required.
• Strong communication, teamwork, and leadership skills.
• Demonstrated ability to work independently and meet assigned deadlines.
• Proficiency in Microsoft Office 365 applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to obtain and maintain an acceptable Police Records Check, including Vulnerable Sector Screening.
• Fluency in French is considered an asset.

Eligibility

• Must be between 15 and 30 years of age.
• Must be a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada.
• Must be legally entitled to work in Canada in accordance with applicable provincial or territorial legislation and regulations.

Company Description

Surrey Place is a not-for-profit organization that helps people of all ages with autism, developmental and sensory-related concerns push the boundaries of what’s possible to achieve new victories. We offer integrated services and inclusive support in a safe and welcoming environment. Our approach is family-based, which centres the interests and care of our clients, families and caregivers by teaching them skills. We strive to ensure the greatest access to services and support our clients in navigating the health care system. Surrey Place helps people learn new skills, gain self-confidence and reach their full potential.