[Hiring] Quality Assurance Manager @Gallagher

Role Description

Dedicated to offering exclusive customer care services to meet needs of client base, specializing in public sector liability claims.

• Focus is to engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations.
• Development of processes and procedures to ensure compliance with client, broker, and carrier expectations.
• Accountabilities include oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits.
• Additional duties may include preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes.

Qualifications

• Bachelor's degree
• 7 years relevant claims handling experience
• Proficiency in MS Office applications
• Related claims and business software experience

Requirements

• Previous auditing experience
• Extensive Public Sector liability claims background
• Strong process management skills

Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact