[Hiring] Quality Assurance Manager @Granicus LAC

Role Description

The Granicus Quality Engineering Manager drives our teams to produce excellent software. As a Quality Engineering Manager at Granicus, you will work with smart, driven QA engineers to enable their learning and growth. In this role, you will help shape our testing and quality process. Your ideas about culture, process, and technical decisions of all sizes will be highly valued. You will collaborate on process and high-level thinking and care deeply about software quality and people management, with an emphasis on psychological safety.

• Help refine our existing processes around Quality Engineering, and champion these processes throughout the entire organization.
• Demonstrated knowledge of general accounting and fund accounting principles is required.
• Experience with accounting processes specific to Puerto Rico municipalities is considered a significant asset but is not mandatory.
• Fluency in SPANISH language would be a great added advantage.
• Strong experience using AI tools to implement automated tests (preferably Cursor, Playwright AI, Robot framework, etc.).
• Advocate for automated testing and converting all manual tests to automated tests.
• Identify metrics for QE success, and report on these metrics inside and outside the engineering group including measuring improvements in automation efficiency, test coverage, and defect detection enabled by AI.
• Be responsible for career development of QEs within your group.
• Run one-on-ones on a regular cadence.
• Embed AI-assisted testing practices into day-to-day QA workflows to improve efficiency, test coverage, and overall software quality.
• Guide and enable QA engineers in the effective use of AI tools and practices, ensuring consistent adoption across the team.
• Help QEs identify areas for improvement, create plans to improve, and execute improvements.

Qualifications

• Experience with AI TOOLS and its implementation across all aspects of Testing (preferably Cursor, Playwright AI, Robot framework, etc.).
• Experience with and passion for testing methodologies and improvements thereof (ideally within an agile development process).
• Experience with testing of different types (e.g., automated/accessibility, manual) and at different levels (smoke, integration, regression).
• Experience working in an environment using CI/CD preferred.
• Experience with developing and reporting effective QE metrics to a wide range of audiences.
• Ability to leverage AI tools to improve test design, accelerate automation, and identify quality risks more effectively.
• Ability to mentor QEs of all levels.
• Proven leadership skills and proven ability to execute on projects.
• Experience collaborating with all the different departments needed to make software run from Customer Support to Operations and Platform Engineering.
• Interest in the technology challenges faced by government offices.
• Bachelor’s Degree or equivalent experience.

Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Benefits

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.
• Private health, vision, dental and life insurance – 100% Employer-Paid. Comprehensive coverage for you and your family.
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.
• Pension Plan and Retirement options.
• Online Learning Platforms – Fuel your professional development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.