[Hiring] Quality Assurance Manager @iSeatz

Role Description

The Quality Assurance Manager reports to the Sr. Director of Quality Assurance and leads full-time and contractor team members across the globe. In this role you will enhance the overall product quality and engineering processes of our current and future booking and transaction platforms while collaborating with cross-functional leadership teams, vendors, and our customers.

Your Impact

• Lead and mentor global Quality Assurance team members, fostering a culture of excellence and accountability.
• Develop and implement comprehensive testing strategies, including functional, integration, stress, performance, accessibility, and compatibility testing of APIs, web, and mobile applications.
• Direct backend automation efforts, ensuring comprehensive API and integration coverage using Playwright and integrating with CI/CD pipelines.
• Oversee mobile automation testing for both iOS and Android platforms using tools such as XCUITest and Espresso, ensuring consistency, reliability, and device compatibility.
• Collaborate effectively with Product, Project Management, Development, and Customer stakeholders in a fast-paced Agile environment.
• Manage and support various test environments to ensure proper configuration and availability.
• Define QA KPIs, team vision, goals, and strategy while building an automation-first mindset.
• Recommend, implement, and maintain infrastructure tools and non-production environments to support uninterrupted QA testing.
• Actively participate in employee engagement, performance management, and organizational initiatives.
• Champion an automation-first approach by leading backend, web, and mobile test automation efforts, ensuring maintainable suites integrated with CI/CD pipelines (e.g., Playwright, Selenium, XCUITest, Jenkins).
• Use data, business cases and industry knowledge to communicate with your team, peers and leadership and infuse relevant thought leadership into all planning discussions.

Qualifications

• 5+ years of experience leading, managing, and mentoring high-performing QA teams across backend automation and mobile testing disciplines.
• 5+ years of experience building testing strategies, test plans, and test cases for web, API, and mobile applications.
• Proven experience implementing backend automation frameworks using tools such as Postman or Playwright.
• Proven experience leading mobile automation testing, including device farm/cloud testing integration.
• Expertise in automation integration with CI/CD pipelines (e.g., Jenkins, GitHub Actions, AWS CodePipeline).
• Experience with performance, security, i18n/l10n, and accessibility testing for APIs, web, and mobile.
• 2+ years of experience with cloud platforms like AWS, GCP, or Azure.
• 5+ years of experience in Agile environments collaborating with cross-functional teams.

Bonus Points

• Experience testing travel-based products and platforms like air, car, and hotel booking tools, engines, and suppliers.
• Experience with AWS and other observability tools like CodePipeline, CloudWatch, DataDog, etc.
• Experience with security compliance testing, fraud detection, and vulnerability testing.

Pay Range for this Position

$133,000 — $179,000 USD

Location

This role is remote and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer!

Benefits

• Competitive compensation and a comprehensive suite of benefits.
• Robust health insurance.
• 401(k) plan with company matching.
• Generous paid time off.
• Up to eight weeks of paid parental leave for eligible caregivers.
• Remote-first company that values flexibility and autonomy.
• Annual professional development allowance.

We Value A Diverse Workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

A Note About Joining Our Workforce

At iSeatz, we're building a team of bold thinkers, innovative builders, and thoughtful collaborators — people who are excited to make an impact, grow their careers, and help shape the future of travel and loyalty tech.