[Hiring] Quality Assurance Manager @Lingoda

Role Description

The Quality Assurance Manager ensures the quality, compliance, and auditability of state-funded educational and examination programs. This role focuses on the consistent monitoring of standards, audit preparation, and creating transparency through smart tools to enable operational functions to manage their processes independently and in accordance with regulations.

• Executes systematic compliance checks in accordance with AZAV as well as risk-oriented spot checks of documentation and processes, and formulates unambiguous findings for mandatory follow-up by the functional departments.
• Monitor defined KPIs continuously via the Quality Dashboard to identify operational blind spots and deviations at an early stage.
• Prepares audit-relevant documentation and actively supports external provider and measure audits in accordance with AZAV.
• Review the correct documentation of complaints and incidents at a meta-level to minimize risk as part of incident governance.
• Develop and maintain QM templates, checklists, and guidelines that preventively eliminate error sources and strengthen departmental accountability.
• Advise operational departments on regulatory gray areas and conduct sound preliminary analyses for the Lead QM.
• Disseminate findings from internal and external audits to the respective departments and assist in translating these insights into Standard Operating Procedures (SOPs).

Qualifications

• University degree in a relevant field (e.g., Business, Education Management, Administration) or equivalent practical experience.
• 2-3 years of experience in an operational quality management or compliance role, ideally within the state-funded education sector in accordance with AZAV.
• Proven Audit and QM competence, ideally supported by certification as a Quality Management Officer (e.g., TÜV / ISO 9001) or Internal Auditor (ISO 9001/AZAV).
• Sound knowledge of Quality Management and specific technical expertise regarding regulatory requirements in accordance with AZAV.
• High attention to detail and analytical mindset for conducting risk-oriented spot checks and identifying patterns.
• Strong communication and problem-solving skills, with the ability to formulate unambiguous findings in a comprehensible and solution-oriented manner for the departments.
• Experience in measure implementation, particularly in conducting internal audits and maintaining process documentation.
• Fluency in German (C1/C2) and strong proficiency in English (B2+).

Benefits

• Approachable leaders and transparent communication - every voice counts at Lingoda!
• Company events and colleagues who are always happy to socialise + budgets towards team building events!
• An inclusive environment with great team spirit and passion for languages.
• A well-structured and exciting onboarding process to set you up for success!
• The possibility to work remotely from your home or in the office located in the heart of Berlin.
• Learning & development opportunities.
• Free access to our language classes.
• Mental Health programs.
• Corporate benefits & pension funds.
• Discounts on Urban Sports memberships (EU).
• Public Transport discounts in Berlin.
• 30 vacation days per year.
• Free snacks & drinks at the office.
• The modern hardware necessary for your work (n/a for freelancers).
• Flexible working hours.