[Hiring] Quality Assurance Coordinator @The Ohio State University

Role Description

The Quality Control and Assurance Analyst in the Department of Radiology at The Ohio State Wexner Medical Center plays a critical role in ensuring that radiology services consistently meet high standards of quality, safety, and regulatory compliance. This position is responsible for overseeing the performance, efficiency, and reliability of radiology processes and imaging equipment to support accurate diagnoses and protect patient safety.

• Monitor compliance with internal policies and external regulatory requirements established by organizations such as the American College of Radiology (ACR).
• Develop, implement, and maintain quality control and assurance protocols to ensure consistency in imaging quality and patient care.
• Collect, analyze, and interpret data to identify trends, inefficiencies, discrepancies, or opportunities for improvement within radiology workflows.
• Translate data into meaningful reports and performance metrics for leadership.
• Support continuous quality improvement initiatives by conducting audits and addressing workflow or imaging issues.
• Collaborate closely with radiologists, physicians, and staff to resolve concerns and promote best practices.
• Serve as a liaison between the Department of Radiology and other internal departments, as well as external facilities.
• Emphasize patient safety, including adherence to radiation safety protocols.
• Monitor patient feedback to identify areas for service improvement.
• Utilize specialized radiology and reporting tools such as Nuance, Vision, IHIS, PowerScribe, PACS, and data analysis platforms like Excel or Tableau.
• Balance the demand for rapid diagnostic turnaround times with the need to maintain rigorous quality, safety, and compliance standards.

Responsibilities

• 45% Assists with identifying and resolving operational concerns and ensures appropriate actions are taken.
• Reviews, screens and triages correspondence, inquiries and concerns to appropriate individual to further investigate and resolve.
• Provides technical and administrative guidance.
• Researches, collects and compiles information as requested to develop complex departmental reports.
• Serves as liaison for the Radiologist and various departments and/or colleges.
• 25% Independently provides support for outside reads ensuring images are uploaded appropriately.
• Assists with training and support of workflow to radiologists, fellows, and residents with IHIS and imaging systems.
• Promptly reports application and network issues to Imaging Informatics and/or medical center IT.
• 25% Monitors and notifies radiologist of outstanding studies exceeding service level agreements.
• Sends reminders to radiologists with overdue unsigned reports.
• Acts as a liaison for all wet reads or STAT requests.
• Reviews reading room work lists and assures all studies are read promptly.
• Assists technologists with protocols and notifies radiologists when needed.
• Assures all protocols are completed within departmental guidelines.
• 5% Other duties as assigned.

Location

Remote Location

Position Type

Regular

Scheduled Hours

40

Shift

Varying Shifts

Additional Information

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.