[Hiring] Quality Assurance & Compliance Coordinator @ISTA Personnel Solutions

Role Description

We are seeking a diligent and personable Quality Assurance & Compliance Coordinator to ensure timely submission and verification of session notes by their Registered Behaviour Technicians (RBTs).

• Daily follow-ups with field staff regarding unsubmitted or unverified session notes from the previous day, utilizing the Rethink platform.
• Must possess excellent communication skills, a proactive approach to accountability, and the ability to manage a high volume of interactions in an approachable and respectful manner.

PLEASE NOTE:

• Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings).
• Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
• Work Environment: Fully remote.

Qualifications

• Prior experience in the US healthcare sector.
• Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous.

Requirements

• Proficiency in using electronic health record systems; experience with the Rethink platform is a plus.
• Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically.
• Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked.
• Capable of identifying issues hindering session note submission and collaborating with team members to find solutions.
• Approachable and friendly demeanor to encourage positive relationships with field staff.

Company Description

ISTA Personnel Solutions South Africa is a dynamic, fast-growing BPO company providing operational support to U.S.-based healthcare companies. We are not a recruitment agency — we act as a dedicated extension of our clients’ teams, delivering high-quality service with precision and professionalism.