[Hiring] Quality Assurance Analyst @Deloitte - Recruitment

Role Description

This is a remote position.

Quality Assurance Analyst

Start Date: 28th September 2026 - 6 Month Contract

Rate: Competitive Inside IR35

Location: Remote

Role Purpose:

• Provide independent 2nd line assurance over end to end customer journeys/outcomes across the Motor Finance Commissions programme, using a combination of Statistically Significant Sample and targeted risk-based testing.

Key Responsibilities:

• Follow a defined framework and scorecard to undertake e2e customer journey testing, from initial contact through assessment, decision, redress and final communication.
• Complete regular SSS testing to provide a representative view of accuracy, consistency and fairness of customer outcomes.
• Perform risk-based testing across higher-risk cohorts and journeys, including vulnerable customers, exceptions, objections/reassessments, high-value redress and nil-redress outcomes.
• Document errors, customer detriment, control weakness and systemic themes as identified, looking to carry out elements of Root Cause Analysis.

Qualifications

• Financial Service QA/QC, outcomes testing, compliance monitoring or assurance experience.
• Strong understanding of customer journeys, complaints/redress.
• Ability to apply judgement and assess fair customer outcomes, rather than simply process adherence.
• Strong analytical and decision making skills.