[Hiring] Quality Analyst @Willson International Ltd.

Role Description

Looking for a career, at a company where you love to work, all while working from the comfort of home? Are the “fine details” your bread and butter? Do you like a role that keeps you on your toes? If you answer “yes” to any of these questions, then join our team of Quality Analysts!

The Quality Analyst plays a key role in ensuring that our operations teams meet both regulatory standards and internal quality benchmarks. Their work is crucial for minimizing errors, ensuring smooth operations, and preventing costly penalties.

• Quality Control:
  • Auditing entries to ensure compliance
  • Tariff verification
  • Deductions
  • Duty and Tax applicability
  • Verifying USMCA/USGR eligibility
  • Section 232, Section 301 & Section 338
  • Anti-dumping and countervailing duties (AD/CVD)
  • TIB Closures
  • Other at-risk categories
  • Development of processes and procedures
  • Communicating with clients via email and phone
  • Management of special projects assigned
• Training Support:
  • New hire operational training (Import Analyst)
  • Willson standard operating procedures
  • Continuing education
  • Skill development sessions
  • Remedial training
  • Coaching
  • Development of training materials
  • Identify and trend repetitive errors
  • Recommend supplemental training
  • All other duties assigned

Qualifications

• High School Diploma required
• 1 year experience in customs brokerage operations or regulatory
• Customer Service experience in an office environment
• NCBFAA Certified Customs Specialist is an asset
• Proficiency in MS Office, database and data entry skills are required
• Strong communication skills – verbal and written is required
• Desire to learn, grow, teach and adapt to change
• Problem solving, accuracy, attention to detail is required
• Ability to work in a fast-paced environment

Benefits

• Work-from-home environment, with a home internet reimbursement
• 3 weeks paid vacation for all new hires
• 401k Program
• Family medical benefit coverage (including significant mental-health practitioner coverage)
• Compassionate Care top-ups
• Maternity/Parental top-ups
• Training and cost coverage for certifications
• Recognition of staff and celebration of milestones