[Hiring] Quality Analyst @TaskUs

Role Description

As a Quality Analyst, you will be the go-to person for Teammates and clients, helping analyze, evaluate, and resolve back-end issues affecting their day-to-day tools, performance, and processes. Your main tasks center on ensuring that Teammates maintain their Ridiculously Good quality of work and comply with our Ridiculously Amazing processes.

• Prepare weekly and monthly reports on the quality of Teammates’ performance;
• Identify potential quality issues per a defined process and escalate ongoing quality issues to management;
• Verify implemented solutions or fixes to ongoing quality issues;
• Hold regular calibration sessions with your assigned teams, including conducting side-by-side task monitoring and feedback sessions with Teammates and Team Leaders;
• Attend weekly business reviews with assigned campaign Team Leaders, Operations Managers, and clients.

Qualifications

• Knowledge of customer service practices within and/or beyond the BPO space.
• Support on any financial accounts is a plus.
• Ability to identify patterns or connections between situations, issues, or problems that may not be explicitly related.
• Aptitude in expressing ideas and presenting analysis, findings, and recommendations through clear and effective written and verbal communications.
• Capacity to learn more about business, economics, or other relevant subjects under study through various research methodologies.
• Background in conducting research and analytics, backed by advanced computer proficiency.
• Experience in mediation and conflict resolution techniques.

Benefits

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Company Description

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including:

• Social media
• E-commerce
• Gaming
• Streaming media
• Food delivery
• Ride-sharing
• HiTech
• FinTech
• HealthTech

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.