[Hiring] QC, Case Control & Transcription Officer @Deciphex

Role Description

The QC, Case Control & Transcription Officer is a cross-functional role supporting three core operational functions: QC slide inspection, case control ticket handling, and transcription verification. The team will be cross-trained across all three functions with the daily tasks confirmed by the line manager based on operational priority. The role operates on a shift rotation that includes evenings, nights, and weekends, providing extended-hours coverage, including 24/7 coverage for Clinical QC, to support quality, turnaround time, and service continuity across all three functions.

Qualifications

• High attention to detail and accuracy, required across all three functions.
• Proficiency in English, written and verbal; all platforms, records, and escalations are conducted in English.
• Ability to work methodically to defined procedures and quality criteria.
• Familiarity with data entry, verification, and quality-checking workflows.
• Comfort working within clinical or regulated data environments, or a demonstrable ability to learn quickly.
• Prior experience in digital pathology, medical imaging, or life sciences data processing is desirable.
• Experience working in a GLP or GxP-regulated environment is desirable.
• Familiarity with clinical request card formats or medical record data is desirable.
• Experience using ticketing or case management platforms, such as HubSpot or similar, is desirable.

Requirements

• Review and inspect digital pathology slide images against defined quality criteria across non-clinical archive, Clinical, and GLP-regulated studies.
• Identify and flag image quality issues for escalation to the core QC team.
• Maintain accurate QC records in line with applicable procedures.
• Ensure all inspection output is available for core QC team review and sign-off prior to finalisation.
• Apply the appropriate quality standard per study type.
• Provide first response, triage, and resolution of standard query types within the case management ticket platform.
• Escalate complex, clinical, or non-standard cases to the core internal Case Control team.
• Deliver out-of-hours and weekend ticket coverage to reduce resolution times.
• Maintain accurate ticket records and activity logs.
• Review AI-extracted clinical request card data against source documents.
• Make corrections where extracted data does not accurately reflect the source document.
• Flag incomplete, ambiguous, illegible, or anomalous request cards for escalation.
• Mark verified cases as complete and maintain an accurate activity log for audit trail purposes.
• Complete cross-training across all three functions prior to independent working.
• Work flexibly across functions based on dynamic, demand-led allocation.
• Escalate complex case management, clinical escalations, and regulatory queries to the appropriate internal team.
• Work a scheduled shift rotation, which may include evenings, nights, and weekends.
• Provide 24/7 coverage for Clinical QC inspection.
• Support handover between shifts to ensure continuity of open queues, tickets, and cases.

Benefits

• Opportunity to work in a dynamic and evolving field.
• Supportive team culture built on trust.
• Space to deliver results and enjoy the work environment.

Company Description

Through the work that we do, the team at Deciphex helps pharma to accelerate the process of essential drug development and helps patients to get timely and accurate diagnosis.

Founded in Dublin in 2017, Deciphex has scaled rapidly to a team of over 230 people and counting who are providing software solutions to address the pathology gap in research pathology and clinical areas. We have offices in Dublin, Exeter, Oxford, Toronto and Chicago and are expanding our team throughout the world.

We are software developers, clinical specialists, AI engineers, operations professionals and so much more, all working as one team to support our customers and patients.

Our team culture is built on trust. We give our team the space they need to deliver results and the environment to ensure they can enjoy doing it.

We are looking for highly motivated individuals who are excited to take on challenges and value making a difference in their day-to-day work.

This is a unique opportunity to make a difference in the emerging Digital Pathology field.