[Hiring] QA Specialist @Solace

Role Description

We’re looking for a QA Specialist to support the quality, consistency, and reliability of our operational workflows. You’ll play a central role in ensuring that our processes, communications, and outputs meet Solace’s standards for accuracy, clarity, and excellence.

Reporting to the QA Manager, you’ll conduct quality reviews, identify opportunities for improvement, and help strengthen how our teams deliver high‑quality work at scale. This is a non-exempt position.

What You’ll Do

• Conduct regular quality audits across calls, messages, documentation, and other operational workflows
• Evaluate adherence to Solace protocols, accuracy standards, and best practices
• Provide clear, actionable feedback to support quality improvement across the team
• Identify patterns, gaps, or emerging issues and share insights with the QA Manager
• Verify that each QA review follows the appropriate SOP and confirm all required steps and instructions were completed accurately
• Uphold Solace’s brand voice, values, and commitment to exceptional service
• Support initiatives that strengthen performance, engagement, and clarity of expectations across teams

Qualifications

• Experience in quality assurance, clinical operations, patient advocacy, or a related field
• Familiarity with QA frameworks, performance evaluation, or coaching methodologies
• Exceptional attention to detail and high standards for accuracy and consistency
• Comfort working cross‑functionally in a fast‑moving, high‑growth environment
• A proactive mindset and the ability to operate with autonomy and judgment
• A deep belief in what healthcare can and should be—and a desire to help build it
• Applicants must be based in the United States

Fraudulent Recruitment Advisory

Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to [email protected] or [email protected].