[Hiring] QA/QC Manager @The Workforce Group

Role Description

The Workforce Group, a LEMOINE company, is seeking an experienced QA/QC Manager to support a federal human services program serving vulnerable populations, including youth, young adults, and families. The QA/QC Manager is responsible for developing, implementing, and maintaining quality control processes that support accurate case documentation, timely case progression, compliant reporting, corrective action tracking, and continuous improvement. This role reviews operational performance, conducts internal audits, monitors documentation quality, identifies trends or deficiencies, and works with program leadership to ensure work products meet program standards and client requirements.

This position requires:

• Strong quality assurance experience
• Excellent documentation skills
• Attention to detail
• Data analysis capability
• Confidentiality
• Ability to work across various teams

Qualifications

• High school diploma or equivalent required
• Associate or bachelor’s degree in relevant fields preferred
• Minimum of three years of experience in quality assurance, quality control, compliance, auditing, case review, or related work preferred
• Experience reviewing case files, reports, and documentation for accuracy and completeness
• Strong attention to detail and ability to identify documentation gaps, inconsistencies, trends, and quality risks
• Ability to develop and maintain checklists, trackers, audit logs, corrective action plans, and quality reports
• Strong written and verbal communication skills
• Ability to prepare clear, accurate, objective, and timely quality documentation
• Ability to work independently and exercise sound judgment in a fast-paced environment
• Proficiency with Microsoft Office, Excel, Word, PowerPoint, Teams, and electronic documentation systems
• Bilingual English/Spanish preferred
• Must be authorized to work in the United States

Requirements

• Conduct quality reviews of case documentation, field visit records, research notes, contact notes, data entries, reports, and supporting documentation
• Review case records for accuracy, completeness, timeliness, consistency, and required documentation
• Identify documentation gaps, late actions, inconsistent information, incomplete case files, and quality trends
• Monitor program performance metrics related to case timeliness, accuracy, documentation quality, and staff readiness
• Conduct routine internal audits and targeted reviews based on risk, volume, deadlines, or leadership direction
• Document audit findings, quality trends, causes, corrective actions, and follow-up results
• Develop and maintain corrective action trackers and ensure assigned corrective actions are completed
• Coordinate with various teams to resolve quality issues
• Support readiness reviews for case files before final submission
• Review incident and escalation documentation for completeness and required follow-up
• Support training and coaching by identifying recurring documentation or performance issues
• Prepare quality reports, dashboards, summaries, trend analyses, and briefing materials for program leadership
• Maintain organized quality records, audit files, review logs, and quality-control evidence
• Participate in operational briefings, quality meetings, staff meetings, training sessions, and continuous-improvement activities
• Perform additional duties as assigned

Benefits

• Remote work flexibility
• Limited travel for training, meetings, or operational coverage
• Support for professional development and training

Company Description

The Workforce Group, a LEMOINE company, is a Great Place to Work® Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments. We are an equal opportunity/affirmative action employer.