[Hiring] QA Program Manager @Navtech, Inc.

Role Description

We are looking for a QA Program Lead. Someone who has run testing across multiple workstreams for Testing, driving testing vectors of:

• Manual
• Automation
• System Integration
• End to End
• Performance
• Data Migration

In addition to driving those efforts, this person needs to have been responsible for building testing strategies for a large organization, again, across multiple workstreams and applications that include:

• Services layer (an example is an enterprise services platform)
• Data, including relational, non-relational, and big data (ex., data warehouses and data lakes)
• BI & Reporting
• Front-end websites
• Nice to have: point-of-sale systems

The QA Program Lead provides leadership and direction to optimize software quality, supporting strategic business initiatives. The role collaborates with IT leadership and global business stakeholders in establishing overall strategy, methodology, and approach for software quality assurance (including automation) for new initiatives and projects, as well as continuous improvement of existing automation.

This position leads a team of quality engineers and analysts, who in turn engage with IT, Product, and Business organizations performing complex project and production delivery related work. Collaborates with cross-functional teams, including 3rd party vendors and manages resources across multiple vendor suppliers to achieve desired objectives.

The ideal candidate will have significant experience testing medium - large scale, multi-system integrated applications, ideally in the e-commerce and digital industry. Their experience will demonstrate that they have a solid understanding of and follow Quality Assurance best practices yet know when flexibility within those guidelines is acceptable.

Candidates must have a clear understanding of agile software development methodologies and have worked in several successful programs. They will have solid technical skills, which will be used to not only find, but also troubleshoot and research problems and issues when they arise. They will understand the benefits of test automation and will have been a part of a team that has successfully used both automation and manual testing in the past.

They will have strong communication skills, demonstrating their ability to collaborate with not only other QA people but also with developers, project managers, and various levels of management. They will be effective in the use of their time, demonstrate a strong sense of project urgency, and with an ability to work under pressure while still delivering on schedule. Their experience will show that they can effectively work on multiple projects at one time - prioritizing their daily work to meet the needs of the projects.

They are personable, approachable, willing to help others, able to work under minimal supervision and not easily distracted from their tasks.

Qualifications

• A problem-solver with critical thinking skills
• An excellent presenter and communicator, both written and verbal
• Highly organized with solid time management and project management skills
• Experienced managing QA team of individual contributors spread across multiple programs
• Experienced in both Manual and Automation testing
• Curious and user focused

Requirements

• 3+ years experience leading cross-functional software quality organization for functional (including Integrations with 3rd Party Apps) and non-functional (Automation, Performance) testing.
• Experience managing a QA team of individual contributors spread across multiple programs, with at least 10 direct reports, including a mix of temporary/contract employees from multiple vendor partners who are co-located Onshore and Offshore.
• Demonstrated ability to provide effective leadership, training, and development of others.
• Minimum 5-10 years' software quality assurance experience.
• Minimum 5-10 years' functional and back-end testing of e-commerce websites and backend applications, including order management systems.
• Minimum 5-10 years' hands-on experience using industry standard software QA tools.
• Strong knowledge of SDLC and Agile methodology as well as experience testing on an Agile team.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Excellent test resource planning and test scheduling skills.
• Ability to produce effective software test plans and test cases.
• Proven ability to provide project testing estimates.
• Solid understanding of build tools and software configuration management standards.
• High level understanding of design/development methodologies and project management concepts.
• Ability to work effectively and produce consistent results with minimum supervision.
• Strong communication and leadership skills with ability to communicate with all levels of the organization from senior management down to staff level.
• Strong work ethic, positive attitude, and excellent collaboration skills.
• Proven track record working remotely on a distributed team.
• Dedicated internet connection that is reliable.

Benefits

• Proven experience as a QA Program Lead who has run testing across multiple workstreams for Testing, driving testing vectors of:
• Manual
• Automation
• System Integration
• End to End
• Performance
• Data Migration
• Demonstrated experience for building testing strategies for a large organization, again, across multiple workstreams and applications that include:
• Services layer (an example is an enterprise services platform)
• Data including relational, non-relational, and big data - ex) data warehouses/data lakes
• BI & Reporting
• Front-end websites
• Nice to have: Point of Sale systems
• Experience and/or working knowledge in a broad range of platforms, environments and tools, including, but not limited to, the following (or equivalent) technologies:
• Experience in Manual and Automation testing
• Experience creating test automation scripts.
• Strong Javascript based Automation framework (candidates having JS based automation framework experience in Playwright, CypressIO and/or WebdriverIO will be given higher priority).
• Strong Java based API framework
• Strong API test experience using Postman
• Basic knowledge of database concepts and SQL for creating test data.
• Excellent communication skills
• Degree in computer science or a related technical field.