[Hiring] QA Manager @ESI Group

Role Description

We are looking for a talented QA Manager. You will manage an international team of 10 people, spread across 6 countries, working on different projects within Smart Manufacturing Business Line. You will be responsible for validation of Stamp & Composites products along with involvement in the level 2 support to Customer Success team.

Mission

• Supervision of the Validation & Support team
• Main point of contact for the project stakeholders
• Coordination and project follow-up of the validation activities for Stamp and Composites products
• Ensure a good monitoring of the tasks progress
• Manage Support activities

Responsibilities

• Product Validation:
  • Coordinate through the 2 Technical Leaders the software validation for Stamp and Composites products to ensure the expected quality level
  • Plan, execute and document the testing of our software products to agreed milestones and quality standards
  • Ensure the documentation maintenance (Training, tutorial, e-learning docs)
  • Structure and increase test automation to avoid manual testing
  • Monitor the team activity in terms of Quality, Time, Scope
• Customer Support:
  • Interface with level 1 Stamp & Composites Support team about Help Requests, Bugs fixing and Development Requests
  • Ensure the knowledge transfer to Customer Success engineers on new versions of the products
• Management:
  • Provide Capacity & Resource planning update to ensure workload/workforce balance inside the team and across Virtual Manufacturing teams.
  • Define yearly personal objectives in link with Company expected Key Results.
  • Manage team skills to ensure Support & Validation missions via yearly training plan and internal mentorships.
  • Report to your manager and internal Customer via Support & Validation KPIs.

Qualifications

• Strong software QA experience (ISTQB certification is a plus)
• Team management (transversal or hierarchical)
• Mechanical Engineer (Material Science, Mechanics, or Numerical methods)
• Experience in numerical modelling (FEA) and manufacturing processes
• Ideally an experience in customer support and/or validation

Requirements

• Performing Testing activities within an Agile (SCRUM) environment

Soft Skills

• Excellent communication, interpersonal and organization skills
• Fluent English - excellent written and verbal communication skills in English
• Decision maker
• Leadership
• Priority management
• Pragmatic
• Autonomous and pro-active
• Multicultural