[Hiring] QA Lead /SDET Lead @TTEC Digital

Role Description

TTEC Digital seeks a QA/SDET Lead to join our team. This role is a full-time and fully remote opportunity!

The work:

• We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve.
• This is the rare seat where getting in early actually matters at scale.
• TTEC is a public company at an AI inflection point.
• Ship the right products into thousands of live enterprise deployments.
• The leverage is real, and the work compounds.

Who we hire — the DNA:

• Self-starters and do-ers with grit — hackers in the best sense, with a startup mentality.
• Want to learn, love new technology.
• Master debuggers and problem solvers.
• AI-native — you work with AI on all levels.
• Distributed-systems literate.
• Innovators who ship.
• You consider yourself exceptional — and you like winning.

No one will have everything in this description. We're looking for well-rounded, smart people who move fast.

What You Will Do:

• Automation-first quality engineering for a platform combining voice, desktop, intelligence, and AI.
• Weekly code deploys are the heartbeat.
• Startup environment: 1-week sprints, fail fast, move forward.

What you'll own:

• Quality strategy across the 1-week cadence as surface area grows.
• The cross-service contract suite gating production.
• Future (phase 2) QA hires.
• Sets the automation patterns by shipping them; raises the QA engineers around you.
• Automation coverage for your squads' services.
• Fast-turnaround regression suites gating weekly deploys.
• Rapid detection and reporting.
• Quality signal in minutes, not days.
• Load/stress coverage for your services' latency budgets.
• Your committed timelines.

Who you are:

• Keeps the respect of senior engineers through technical credibility.
• Show-me mentality on committed timelines.
• Chaos/failure-injection mindset.
• Self-starter with grit and a show-me mentality.
• A team player who likes winning, and a partner to dev.

Qualifications

• 8+ years QA/SDET experience.
• Built a test-automation foundation from scratch for a fast-shipping product.
• Master issue-isolator and root-cause debugger.
• Fast regression discipline.
• Comfortable in high-load testing environments.
• Experience testing event-driven systems, WebSocket flows, and browser extensions.
• CI-native mindset.
• Contract/API testing between services.
• Testing AI outputs — eval-style assertions for non-deterministic LLM/ML features — a strong plus.

Benefits

• Fully remote opportunity.
• Great Place To Work 2024-2025 certification.
• Diverse and inclusive workforce.