[Hiring] QA Claims Administrator @Paul Davis Restoration, Inc.

Role Description

Join Our National Team as the Quality Assurance Administrator! Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, seeks a Quality Assurance Administrator.

The Quality Assurance (QA) Claims Administrator will support our franchise network in delivering consistent, high-quality service and maintaining compliance with insurance carrier standards. In this role, you will:

• Review insurance claim files in systems such as Xactanalysis to ensure compliance with carrier SLAs and internal standards.
• Monitor performance metrics and identify trends or recurring compliance issues.
• Follow up with franchise locations on quality and compliance gaps, and escalate issues when necessary.
• Manage the QA inbox and internal communications (Teams), ensuring timely and accurate responses.
• Support the Quality Assurance team with administrative and coordination tasks.
• Assist during catastrophe (CAT) events, helping manage increased claim volumes and operational demands.
• Maintain a strong understanding of client SLA requirements and compliance programs.
• Perform additional duties as assigned.

Qualifications

• Strong proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and reporting.
• Familiarity with carrier SLAs and KPI tracking is an asset.
• Excellent attention to detail and ability to manage repetitive, high-volume tasks.
• Strong organizational and time management skills.
• Clear and professional written and verbal communication skills.
• Ability to take initiative, work independently, and follow through on tasks.
• Analytical mindset with strong problem-solving abilities.
• Computer literacy with MS Office Suite (Word, Excel, PowerPoint), SharePoint, Adobe, etc.
• The ability to work under pressure.
• Exceptional attention to detail and sound decision-making ability.
• Ability to conceptualize.
• Self-driven.
• Ability to work office equipment (fax, scanner, printer, copier, phone system, computers).
• Maintain a high level of confidentiality.
• Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics.

Requirements

• 1–2 years of experience in an administrative, insurance, or claims-related role.
• Experience in property restoration or insurance is an asset.
• Knowledge of MICA, RMS, and Water Mitigation tools.

Benefits

• RRSP
• Competitive salary
• Health insurance
• Opportunity for advancement
• Training & development

Physical Requirements

• Must be able to stay in a stationary position up to 100% of the time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
• Must be able to observe and perceive information on a computer and documents.
• Must be able to communicate and converse with customers over the phone.
• Occasionally will lift up to 10lbs.
• Ability to safely operate a passenger vehicle.

Work Environment

The employee will be working remotely in their home office and will be exposed to normal conditions of air conditioning and heat. Most work will be conducted over email, video conferencing, and telephone. Employees must have access to a stable internet connection when working outside of the office. Employees must use the provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision.

Travel

This position may require up to 5% travel for company meetings, events, and training.

Reasonable Accommodation for Disability

Any applicant or employee who believes that a reasonable accommodation is required for purposes of provincial or federal disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer

Paul Davis Restoration is an equal opportunity employer and employment equity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by provincial or federal law.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

This is a remote position.