[Hiring] Operations Continuous Improvement - Analyst - Operations Quality Assurance @Golden 1 Talent Acquisition Team

Role Description

Analyze and review data received from Payment Operations and Service Operations. Import, edit, and maintain all work related to Payment Operations and Service Operations in SecondLook system. Maintain excellent knowledge of the Federal Regulations including, but not limited to:

• Regulation B
• Regulation CC
• Regulation D
• Regulation E
• Regulation J
• Regulation V
• Regulation Z
• Anti-money laundering
• Federal Reserve Bank
• Funds Availability
• NACHA Rules and Guidelines
• IRS and Franchise Tax Board Rules and Guidelines
• General banking rules

Seek reasonable assurance that Payment Operations and Service Operations functional processes create and maintain adequate internal controls through monthly, quarterly, or annual audits and quality assurance tests. Ability to multi-task effectively and meet deadlines with minimal supervision. Demonstrated ability to think critically and analyze and communicate complex information to all levels of management and staff.

Qualifications

• Bachelor’s degree in business, Finance, or equivalent work experience in a related field (Preferred)
• 5 years or more in a position performing credit and financial analysis within a financial institution
• Keeps abreast of Compliance and Credit Union rules, regulations, policies, and practices
• Proven ability to meet and/or exceed individual and team goals
• Ability to multi-task effectively and meet deadlines with limited supervision
• Demonstrated ability to think critically and analyze and communicate complex information to all levels of management and staff
• Proficiency in Microsoft Word, Excel, and PowerPoint as well as Adobe Acrobat Pro and SharePoint
• Must work well in a fast paced and flexible production-oriented department

Requirements

• Responsible for new project implementation
• Work with business owners to create a thorough audit checklist that addresses regulatory and compliance issues, audit failures, operational gaps, and protect member experiences
• Import reviews into SecondLook and ensure files are imported in a timely manner
• Manage SecondLook customization request logs
• Monitor SecondLook access and perform routine operational log audits
• Evaluate month end production and turn times
• Monitor Service Operations calls to ensure excellent customer service
• Process all regulatory and compliance tasks accurately and within required timeframes
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance
• Actively participate in team discussions, meetings, and events
• Understand and follow Golden 1’s Funds Availability policy and Regulation CC guidelines
• Develop and maintain internal job aids and training documents
• Monitor and confirm management corrective actions to address findings from compliance reviews
• Drive process improvement initiatives
• Perform all other related duties as assigned

Benefits

• None listed

Company Description

None listed